For unknown reason cover images are cropped and pixelated in Agency/portfolio page (screenshot attached).
Edit Project page allow to set crop and save the cover image to 320x240px.
Unfrtunate the same already cropped images are shown as cropped (in different way) and resized again to fit in 463x300px.
How to make Agency/portfolio cover images non pixelated?
It is not mater what image size we place as project cover (in Agency/Porfolio/Edit project page) - upwork automaticaly resize and save it to 320x240px (as project cover). After that in Agency Porfolio page the same image (320x240px) fit in 463x300px image placeholder area.
Your teams could resolve the issue if they save the cover image in higher image size 463x347 (as example).
Check - we could not control process that set project cover image size and Agency Porfolio thumbnail image size.
Two month later - My agency portfolio page still show low quality cropped cover images.
Is anybody working on this?
We are graphics designer and upwork platform do not allow to show quality of our work.
To fix the issue is very easy task.
I just started an Agency page and in the webinar and everywhere online I see the banner image size should be 3200x320 pixels, which I have. However, when I upload it to the profile, it cuts off about half the image. Why is this? Here is the profile:
I've escalated your account information to our support team. One of our agents will reach out to you directly via support ticket to assist you with further with this concern.
Thank you for your patience.