I have followed this up with the team so that they can look into the issue further. I apologise for the delay and the inconvenience this may have caused you.
I have some questions about new profile view:
1) What image size on portfolo has to be? We made some attempts to fit but we couldn't, images have bad quality in profile.
2) Who are featured clients? What are featured projects? How it has to be chosen?
I checked your agency profile and your portfolio is showing okay on my end. Is it showing differently on your end, or shouldn't it look something like this? Let us know so that we can assist you further.
Regarding your question about featured jobs, and clients, you have the discretion of what jobs, and which clients you want to feature in this section of your agency profile.
I realized I wasn't able to come back to you regarding your question. You should be able to add a video to your agency profile by clicking on the "pencil icon" or the "Add media and website" to your agency's profile overview.
Let me know if you do not have this option on your agency profile.