Our agency profile show - 1900 total jobs ONLY 75 competed jobs. We report the issue two months ago and still no resolution.
Work history is very important part of portfolio. Based on information that upwork show about our agency, the clients could calculate that only 4% of our total jobs are completed successful. This is not correct.
When this error will fixed?
I'm sorry about the issue affecting your Work History. I will follow up with our team and make sure you receive an update on your open ticket regarding the status of the fix that will address the core issue and its ETA. We appreciate your patience and please feel free to follow up on your support ticket if you have any further questions.
I'm sorry for the delay in getting these resolved. Please know that that the team is working to resolve the issue. Should there be any updates, the Customer Support Team will reach out to you on your ticket thread should there be any updates or more information about your concern.
I'm sorry for the inconvenience this has caused. I'll go ahead and follow up with the team so that they can reach out to you with an update about your concern.
From June/2019 your developers are still working on the fix the issue.
We check almost each month what happens and there is still not any progress about.
It is a global issue, because all agencies that have more than 75 complete projects have a hole in their agency work history.
It looks like our agency (we have more than 1,984 projects) have only 75 complete jobs from them.
I understand the frustration the issue with not displaying older contracts in your agency's Work History and an extended time for addressing this issue is causing you. While I don't have an update at the moment, I can assure you this issue is being treated by our team as one of the highest priorities and the fix for this issue should be implemented soon. I apologize for the angst and will share your sentiment with our team.