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New Feature Mid-Job Feedback

lenaellis
Community Member

We are releasing a new feature that introduces mid-job feedback into contracts. Clients will soon be able to leave public feedback for freelancers while a contract is ongoing. This feedback helps freelancers share the progress of a job and have it reflected in their work history before a contract has ended. 

 

Why we made this change:

Gathering feedback on a contract only when the contract ends leads to a delay in gathering feedback on longer-term contracts. We hear from our customers that contracts are being closed for the sole purpose of providing feedback. Freelancers want feedback reflected in their work history and request clients to end contracts to provide feedback. This desire for feedback has led to unnecessary closure of contracts, and we would like to address the issue by facilitating optional public feedback throughout the contract (rather than only at the end of the contract). We also believe that multiple public feedback touchpoints will better communicate the progress of long-term ongoing contracts and reduce the number of contracts that close with no public feedback. We're also considering how we can incorporate mid-contract feedback into Job Success Scores (JSS), but for now, this feedback will not factor into your JSS.



How it works:

Public feedback (not private feedback) will be able to be provided from the client to the freelancer without ending a contract. Assuming the eligibility criteria noted below are met, a client will proactively be able to provide this feedback, OR a freelancer will be able to request feedback from the client. When a freelancer requests feedback, clients will have 14 days to provide the feedback. 

If feedback is not provided within this timeframe, the request expires, and a freelancer can submit another request assuming the eligibility criteria continue to be met. (We’re gradually rolling feedback requests out to freelancers. All clients will have the option to leave mid-job feedback, but only select freelancers will see the request feedback button at this time.)

 

Eligibility Criteria: Feedback can be requested by the freelancer or provided by the client if the following criteria are met:


  • 30 days have passed since the start of the contract 
  • There was a payment on the contract in the previous 30 days
  • Feedback has not been provided in the past  30 days (using the date that the feedback was last provided, not the date that the feedback was requested)




Here are details about the new experience from both freelancer and client views. Only public feedback is gathered from the client as part of this mid-contract feedback flow. When feedback is provided, it will be shown in a freelancer’s work history. There are no impacts to JSS since mid-job feedback does not impact JSS.

 

NEW FEEDBACK TAB:

All feedback provided on a given contract (mid-contract and end-of-contract feedback) will be shown in a new Feedback tab of the Contract Room for both clients and freelancers.


Mid Job 1.png


Feedback will also be displayed in freelancers’ work history under the active contract.


Mid Job 3.png

 

The new flow is detailed below

Freelancer View (currently only select freelancers): If eligibility criteria are met, freelancers have a “Request Feedback” option in the new Feedback tab of the Contract Room.


Mid Job 5.png

Client View: Clicking “Request Feedback” triggers an email and Dash message to the client with a request for feedback. 


Mid Job 4.png


Client View: Clients fill out this form to provide mid-contract feedback. The form includes only public feedback and not private feedback.


Mid Job 6.png

Client View: Alternatively, when eligibility criteria is met, clients can choose to proactively provide feedback by clicking the “Give Feedback” button in the Feedback tab or in the overflow menu of the Contract Room. Clicking this 


Mid Job 7.png









 

75 Comments
natacharodriguez
Community Member

It does not even say "Present".

I do not recommend this mid-feedback, it looks like an ended contract 😞

Is there a way to remove mid-feedback?

natacharodriguez
Community Member

If there are no impacts on Job Success Score, why don't we have the option to remove it?

natacharodriguez
Community Member

This image is wrong, it does not display like this, it only displays the feedback.

 

**Edited for Community Guidelines**

AleksandarD
Community Manager

Hi Natacha,

 

You can't remove the feedback at this time, but we are considering adding the ability to publicly respond to mid-contract feedback.

 

Based on your screenshot, it looks like it's not a Mid-Job feedback. Could you please send me a private message with the contract ID so that I can check and assist you further?

Thank you.

natacharodriguez
Community Member

The screenshot that you deleted was posted by Lena lol. All I did was show that it does not look like Lena's example.

natacharodriguez
Community Member

Quote: we are considering adding the ability to publicly respond to mid-contract feedback.

I don't want to respond, the mid-feedback I got is great, but I don't like the fact that it does not show the date the contract started and it does not say "present" as the others.

 

dxeralam
Community Member

my client is unable to write feedback. He wrote to me "I'm sorry I wasn't able to send my feedback because upwork will only let me do that when it's a 30-day contract." whats the solution ?

AleksandarD
Community Manager

Hi Shahinur,

 

In order to leave a Mid-Job Feedback, 30 days need to pass since the start of the contract. If there is no more work to be done on the contract you are referring to, you can ask your client to end the contract and leave the feedback that way.

 

Thank you.

avirockx007
Community Member

Hey Upwork Team,

 

How are you guys? My client says that I have to wait for weeks to a month after the work is submitted for the Internal Review. There are two reviews "Internal Review" and "Final Review". The final review shall be in February. I have submitted the work 6 days back. Will I have to wait for a month for the review purpose? Kindly guide in this regard. If the "Internal Review" is this much longer than why there is another review "Final Review"?

Let me know you all.

Cheers.. 🙂

Awais N.

JoanneP
Moderator

Hi Awais,

 

It looks like you are referring to the Mid-Contract Feedback. In order to leave mid-contract feedback certain criteria must be met:

  • You must be part of the test group* for this new option

  • 30 days have passed since the start of the contract 

  • There was a payment on the contract in the previous 30 days

  • Feedback has not been provided in the past  30 days (using the date that the feedback was last provided, not the date that the feedback was requested)

You can check this announcement for more information.