Lena E wrote:
Hi, Mary. Final contract feedback is only what's counted in the JSS score. If a client abuses mid-feedback by blackmailing of any sort this is prohibited just as it is prohibited now with the end of contract feedback. This would be reported to us and we would take necessary action.
Hmmm. Client prohibitions are becoming fewer and fewer. I see that it is no longer "prohibited" to ask for a free test. Or at least - it is no longer in the list of options when flagging an inappropriate job.
I would love to know how many clients have actually been suspended for blackmailing a freelancer. (Obviously, I do not expect an answer to the last sentence).
Lena E wrote:
We also believe that multiple public feedback touchpoints will better communicate the progress of long-term ongoing contracts and reduce the number of contracts that close with no public feedback.
I appreciate that this feature is optional. I think it is prudent of Upwork to have established a limit on the frequency of requests for mid-job feedback. But a month? Really? I find it hard to imagine any scenario in which monthly feedback requests of clients will not predictably become montly nagging by some subset of the freelancers who make up your stock in trade and are the face of your brand. I also find it hard to imagine circumstances under which monthly ratings, even if not resented, even if cheerfully granted, would be of any use to anyone. Oh, wait, I can: "jobs" with the brother/friend/cousin who just happens to be favorably disposed toward the freelancer, and is maybe looking for a little feedback love themselves.
Those kinds of hypotheticals aside, what about Upwork, which never tires of promoting its latest shiny stuff? Will Upwork be "helpfully" nudging longterm clients—you know, the kind of clients whose contracts are already, demonstrably, being successfully managed by freelancers—to leave feedback? If so, how often?
Considering that most clients never click on "Jobs in Progress", all that mid-feedback won't be seen often by anyone anyway. Clients land on the main page and see the lost of completed jobs.
Echoing the concerns that others have already mentioned. Lena, there's one part of your post that I'm confused about:
"Here are details about the new experience from both freelancer and client views. Only public feedback is gathered from the client as part of this mid-contract feedback flow. When feedback is provided, it will be shown in a freelancer’s work history. There are no impacts to JSS since public feedback does not impact JSS."
Please clarify: you're referring to mid-contract feedback specifically, right? In general, public feedback left when ending a contract does impact JSS, correct? (I hope?!)
The number of these new schemes seems to have gone up during the pandemic. I can't help feeling that there are some Upwork executives stuck at home with too much spare time on their hands.
Hello dear community,
So recently Upwork added this great new feature:
I want to express my satisfaction about this great step, thank you Upwork team for this improvement, it will really help us with our Job Sucess Score. Last month i have posted in community a complaint about some unresponsive clients who don't bother to close contract and leave feedback for freelancers which affect our Job Score negatively even if we did a good job and the client is happy about the work, personally my Job Sucess Score dropped a lot in the past 3 months because of this issue. Now i think there is a big chance to get them to leave a feedback that will reflect our "REAL" Job Sucess Score.
Thank you UPWORK
Also i wish we remove this "hypocrite" thing called private feedback, why you guys encourage human beings to lie and be hypocrite? You make clients smile in our face with public feedbacks and kill us in our backs with private feedback. If someone didn't like a freelancer then why not express it in public feedback so this way a freelancer avoid to work again for them, and same thing for a client.
**Edited for Community Guidelines**
Is this how you are changing the world Upwork, encouraging hypocrisie? God bless you with these decisions.