With mid-contract feedback, we want to provide the opportunity to share feedback without having to end a contract. We hope this helps communicate the progress of long-term ongoing contracts. We're also considering how mid-contract feedback can be incorporated into Job Success Scores, but for now, this feedback will not factor into your JSS.
I understand the desire to seek/provide mid-project feedback, especially on long contracts. One distinction that I'd like to bring up is the difference between feedback and reviews.
I would hope that when a freelancer enters a new contract that part of the communication with the client is ongoing feedback to ensure that the job and the quality of the work is on track and in accordance to the client's expectations. Once I've worked with a client for a while, we understand each other's expectations, timeframes, accountability, questions, etc., and communicate on an ongoing basis. When I start a new contract, I make a point of initiating that conversation if they haven't done so already.
On the other hand, a review serves a different purpose, to assess our work throughout the life of a contract and wrap it up with the stars ratings, comments, etc.
I'm not sure whether what appears to be a public review can really serve the purpose of ongoing feedback between the freelancer and the client. However, having the ability to provide a mid-project *review* on a long-term project that can be applied to our JSS can be a very good thing. I would hope that on the off-chance that a misbehaving client wants to use that as inappropriate pressure on the freelancer, that can be suppressed from the JSS.
Just a couple of thoughts. Thanks!
Dear Upwork team,
It's awesome clients can now leave mid-contract feedback but they can't seem to find it! Can you please allow us to press a button to "Request feedback from the client" so that something pops up in the chat that allows the client to leave feedback on it? Similar to what happens when I request a milestone payment. Please take it into consideration. We need those feedback reviews!
Thank you for sharing that information to us, we hope Upwork will have it fixed as soon as possible, they usually respond to our community questions and i am sure you will have yours solved as quick as possible
Thanks for adding this feature! I don't know why so many folks complain/assume without reading the entire post, but from my perspective this is simply another way of staying connected with long-term clients. Moreover, feedback will show up on our profiles for ongoing projects (although as has been mentioned, this tab is pretty well concealed on our profiles).
I'd say 98% that clients will not initiate mid-job feedback unless prompted to do so by Upwork. Will this be the case (e.g., an email or notification sent to apprise or remind them of this feature)? If not, it is essentially up to freelancers to send the feedback request, which gives us more control over our book of clients. Super nice feature and thanks again.
The below contract has been active for several months, has payments in excess of $5k and another milestone is funded.
Yet, it's not eligible for feedback.
Is it because: "There have not been any contract payments in the past 30 days." as mentioned at the bottom of the page?
Why would that be relevant?
Yes, having payment on the contract in the previous 30 days is one of the criteria that needs to be met in order for the mid-contract feedback option to appear. Recent payments are a clear sign of the contract being active and work being done on it.
However, when I go to the contract room, next to the current milestone it says "active".
So the milestone is considered to be active but the contract itself is regarded as being idle at the moment? I'd call that mixed signals.
I understand what you mean, Ela, with the milestone showing as active and I appreciate your feedback. However, active milestone means that it's been funded. It doesn't always mean that any work was completed by the freelancer, reviewed by the client and paid for. Having a recently paid milestone (if the contract is fixed-price) is typically a clear signal that the client has recently received, reviewed and approved the freelancer's work and is therefore able to provide feedback about their experience.