Aug 13, 2020 12:42:17 PM Edited Aug 15, 2020 06:05:55 PM by Valeria K
Aug 14, 2020 09:54:40 AM Edited Aug 14, 2020 12:28:23 PM by Lena E
Hi, Mary. Final contract feedback is only what's counted in the JSS score. If a client abuses mid-feedback by blackmailing of any sort this is prohibited just as it is prohibited now with the end of contract feedback. This would be reported to us and we would take necessary action.
Aug 14, 2020 01:45:40 PM Edited Aug 14, 2020 02:07:45 PM by Nichola L
Lena E wrote:Hi, Mary. Final contract feedback is only what's counted in the JSS score. If a client abuses mid-feedback by blackmailing of any sort this is prohibited just as it is prohibited now with the end of contract feedback. This would be reported to us and we would take necessary action.
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Hmmm. Client prohibitions are becoming fewer and fewer. I see that it is no longer "prohibited" to ask for a free test. Or at least - it is no longer in the list of options when flagging an inappropriate job.
I would love to know how many clients have actually been suspended for blackmailing a freelancer. (Obviously, I do not expect an answer to the last sentence).
Aug 14, 2020 09:33:41 PM Edited Aug 14, 2020 09:35:06 PM by Douglas Michael M
Lena E wrote:We also believe that multiple public feedback touchpoints will better communicate the progress of long-term ongoing contracts and reduce the number of contracts that close with no public feedback.
I appreciate that this feature is optional. I think it is prudent of Upwork to have established a limit on the frequency of requests for mid-job feedback. But a month? Really? I find it hard to imagine any scenario in which monthly feedback requests of clients will not predictably become montly nagging by some subset of the freelancers who make up your stock in trade and are the face of your brand. I also find it hard to imagine circumstances under which monthly ratings, even if not resented, even if cheerfully granted, would be of any use to anyone. Oh, wait, I can: "jobs" with the brother/friend/cousin who just happens to be favorably disposed toward the freelancer, and is maybe looking for a little feedback love themselves.
Those kinds of hypotheticals aside, what about Upwork, which never tires of promoting its latest shiny stuff? Will Upwork be "helpfully" nudging longterm clients—you know, the kind of clients whose contracts are already, demonstrably, being successfully managed by freelancers—to leave feedback? If so, how often?
Aug 15, 2020 07:27:52 AM by Isabelle Anne A
Echoing the concerns that others have already mentioned. Lena, there's one part of your post that I'm confused about:
"Here are details about the new experience from both freelancer and client views. Only public feedback is gathered from the client as part of this mid-contract feedback flow. When feedback is provided, it will be shown in a freelancer’s work history. There are no impacts to JSS since public feedback does not impact JSS."
Please clarify: you're referring to mid-contract feedback specifically, right? In general, public feedback left when ending a contract does impact JSS, correct? (I hope?!)
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