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New Feature Mid-Job Feedback

lenaellis
Community Manager
Lena E Community Manager Member Since: Apr 7, 2015
11 of 73

Hi Skavko, 

 

JSS calculates from the end of contract feedback left. Mid-job feedback is not averaged into JSS scores. 

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lenaellis
Community Manager
Lena E Community Manager Member Since: Apr 7, 2015
12 of 73

Hi, Mary. Final contract feedback is only what's counted in the JSS score. If a client abuses mid-feedback by blackmailing of any sort this is prohibited just as it is prohibited now with the end of contract feedback. This would be reported to us and we would take necessary action. 

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colettelewis
Community Guru
Nichola L Member Since: Mar 13, 2015
13 of 73

Lena E wrote:

Hi, Mary. Final contract feedback is only what's counted in the JSS score. If a client abuses mid-feedback by blackmailing of any sort this is prohibited just as it is prohibited now with the end of contract feedback. This would be reported to us and we would take necessary action. 


___________________

Hmmm. Client prohibitions are becoming fewer and fewer. I see that it is no longer "prohibited" to ask for a free test. Or at least - it is no longer in the list of options when flagging an inappropriate job. 

I would love to know how many clients have actually been suspended for blackmailing a freelancer. (Obviously, I do not expect an answer to the last sentence). 

 

natacharodriguez
Community Guru
Natacha R Member Since: Aug 2, 2010
14 of 73

This mid-feedback has removed my starting date! I don't like this.

researchediting
Community Guru
Douglas Michael M Member Since: May 22, 2015
15 of 73

Lena E wrote:

We also believe that multiple public feedback touchpoints will better communicate the progress of long-term ongoing contracts and reduce the number of contracts that close with no public feedback.


I appreciate that this feature is optional. I think it is prudent of Upwork to have established a limit on the frequency of requests for mid-job feedback. But a month? Really? I find it hard to imagine any scenario in which monthly feedback requests of clients will not predictably become montly nagging by some subset of the freelancers who make up your stock in trade and are the face of your brand. I also find it hard to imagine circumstances under which monthly ratings, even if not resented, even if cheerfully granted, would be of any use to anyone. Oh, wait, I can: "jobs" with the brother/friend/cousin who just happens to be favorably disposed toward the freelancer, and is maybe looking for a little feedback love themselves.

Those kinds of hypotheticals aside, what about Upwork, which never tires of promoting its latest shiny stuff? Will Upwork be "helpfully" nudging longterm clients—you know, the kind of clients whose contracts are already, demonstrably, being successfully managed by freelancers—to leave feedback? If so, how often?

petra_r
Community Guru
Petra R Member Since: Aug 3, 2011
16 of 73

Considering that most clients never click on "Jobs in Progress", all that mid-feedback won't be seen often by anyone anyway. Clients land on the main page and see the lost of completed jobs.

 

IN PROGRESS.png

iaabraham
Community Guru
Isabelle Anne A Member Since: May 19, 2014
17 of 73

Echoing the concerns that others have already mentioned. Lena, there's one part of your post that I'm confused about:

 

"Here are details about the new experience from both freelancer and client views. Only public feedback is gathered from the client as part of this mid-contract feedback flow. When feedback is provided, it will be shown in a freelancer’s work history. There are no impacts to JSS since public feedback does not impact JSS."

 

Please clarify: you're referring to mid-contract feedback specifically, right? In general, public feedback left when ending a contract does impact JSS, correct? (I hope?!)

lenaellis
Community Manager
Lena E Community Manager Member Since: Apr 7, 2015
18 of 73
Hi Isabelle Anne. Yes I’m referring specifically to mid job feedback not affecting the score. I’ll update the post to make that clear.
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tomzilla1
Community Guru
Tom Z Member Since: Jul 10, 2016
19 of 73

I don't see the point of this feature. But sure opens up the possibility of abusing as others have mentioned.

richard_wein
Community Guru
Richard W Member Since: Jun 22, 2017
20 of 73

The number of these new schemes seems to have gone up during the pandemic. I can't help feeling that there are some Upwork executives stuck at home with too much spare time on their hands. 

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