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New Feature Mid-Job Feedback

Ace Contributor
Badr E Member Since: Jul 11, 2016
21 of 51

Hello dear community,

 

So recently Upwork added this great new feature:

 

screenshot-www.upwork.com-2020.08.17-21_01_33.png

 

I want to express my satisfaction about this great step, thank you Upwork team for this improvement, it will really help us with our Job Sucess Score.  Last month i have posted in community a complaint about some unresponsive clients who don't bother to close contract and leave feedback for freelancers which affect our Job Score negatively even if we did a good job and the client is happy about the work, personally my Job Sucess Score dropped a lot in the past 3 months because of this issue. Now i think there is a big chance to get them to leave a feedback that will reflect our "REAL" Job Sucess Score.

 

Thank you UPWORK Heart

Ace Contributor
Badr E Member Since: Jul 11, 2016
22 of 51
Wait wait wait... I was happy when i saw this important improvement, but why it will not be calculated into our JSS??? what's the point of this change then? Are the Developers team lazy to make this easy change in JSS algorithm?Upwork please help us, count the overall rating in JSS and when overall rating of a contract changes after 2nd or 3rd feedback of same client then update it in JSS too, easy algorithm to make by your Dev team.
Ace Contributor
Badr E Member Since: Jul 11, 2016
23 of 51

Also i wish we remove this "hypocrite" thing called private feedback, why you guys encourage human beings to lie and be hypocrite? You make clients smile in our face with public feedbacks and kill us in our backs with private feedback. If someone didn't like a freelancer then why not express it in public feedback so this way a freelancer avoid to work again for them, and same thing for a client.

**Edited for Community Guidelines**

Is this how you are changing the world Upwork, encouraging hypocrisie? God bless you with these decisions.

Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
24 of 51

Hi Bradr,

 

With mid-contract feedback, we want to provide the opportunity to share feedback without having to end a contract. We hope this helps communicate the progress of long-term ongoing contracts. We're also considering how mid-contract feedback can be incorporated into Job Success Scores, but for now, this feedback will not factor into your JSS.


-Joanne
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Active Member
Coralie E Member Since: Oct 21, 2019
25 of 51

Hello,

I understand the desire to seek/provide mid-project feedback, especially on long contracts. One distinction that I'd like to bring up is the difference between feedback and reviews.

I would hope that when a freelancer enters a new contract that part of the communication with the client is ongoing feedback to ensure that the job and the quality of the work is on track and in accordance to the client's expectations. Once I've worked with a client for a while, we understand each other's expectations, timeframes, accountability, questions, etc., and communicate on an ongoing basis. When I start a new contract, I make a point of initiating that conversation if they haven't done so already.

On the other hand, a review serves a different purpose, to assess our work throughout the life of a contract and wrap it up with the stars ratings, comments, etc.

I'm not sure whether what appears to be a public review can really serve the purpose of ongoing feedback between the freelancer and the client. However, having the ability to provide a mid-project *review* on a long-term project that can be applied to our JSS can be a very good thing. I would hope that on the off-chance that a misbehaving client wants to use that as inappropriate pressure on the freelancer, that can be suppressed from the JSS.

 

Just a couple of thoughts. Thanks!

Active Member
Muhammad A Member Since: Apr 8, 2020
26 of 51

Dear Upwork team,

 

It's awesome clients can now leave mid-contract feedback but they can't seem to find it! Can you please allow us to press a button to "Request feedback from the client" so that something pops up in the chat that allows the client to leave feedback on it? Similar to what happens when I request a milestone payment. Please take it into consideration. We need those feedback reviews!

Active Member
Dancun M Member Since: Sep 29, 2020
27 of 51

Thank you for sharing that information to us, we hope Upwork will have it fixed as soon as possible, they usually respond to our community questions and i am sure you will have yours solved as quick as possible

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
28 of 51

Hi Muhammad,

 

You can request mid-contract feedback from a client on any open contract (if the eligibility criteria is met) by clicking the “Request Feedback” option under the Feedback tab in the contract room.

 

Thank you!


~ Bojan
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Active Member
Azaz M Member Since: Sep 27, 2020
29 of 51

Hi there!

 

I asked my client for the Mid-Contract Feedback a day before yesterday because I thought it will leave a positive impact on my profile. He posted 5 Star feedback yesterday in the morning, 24 hours are completed but It's not showing on my profile, but I can see it by going to contracts and then feedback.

 

I don't know why it's not showing on my public profile, maybe because it is the Mid Contract Feedback.

 

Secondly, there is no change in my profile before and after having 5 Star feedback.

 

Note: It is the First and the only contract I am working on.

 

Looking for help!

 

Thanks

Azaz

Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
30 of 51

Hi Azaz,

 

Congratulations on your first project! I checked and it seems that the feedback is already showing on your profile and that your profile was updated accordingly. Could you please try clearing your cache and cookies or using a different browser? Let us know if you still don't see the feedback on your profile after trying those steps so that we can assist you.


Thank you.

~ Aleksandar
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