Hello dear community,
So recently Upwork added this great new feature:
I want to express my satisfaction about this great step, thank you Upwork team for this improvement, it will really help us with our Job Sucess Score. Last month i have posted in community a complaint about some unresponsive clients who don't bother to close contract and leave feedback for freelancers which affect our Job Score negatively even if we did a good job and the client is happy about the work, personally my Job Sucess Score dropped a lot in the past 3 months because of this issue. Now i think there is a big chance to get them to leave a feedback that will reflect our "REAL" Job Sucess Score.
Thank you UPWORK
Also i wish we remove this "hypocrite" thing called private feedback, why you guys encourage human beings to lie and be hypocrite? You make clients smile in our face with public feedbacks and kill us in our backs with private feedback. If someone didn't like a freelancer then why not express it in public feedback so this way a freelancer avoid to work again for them, and same thing for a client.
**Edited for Community Guidelines**
Is this how you are changing the world Upwork, encouraging hypocrisie? God bless you with these decisions.
With mid-contract feedback, we want to provide the opportunity to share feedback without having to end a contract. We hope this helps communicate the progress of long-term ongoing contracts. We're also considering how mid-contract feedback can be incorporated into Job Success Scores, but for now, this feedback will not factor into your JSS.
I understand the desire to seek/provide mid-project feedback, especially on long contracts. One distinction that I'd like to bring up is the difference between feedback and reviews.
I would hope that when a freelancer enters a new contract that part of the communication with the client is ongoing feedback to ensure that the job and the quality of the work is on track and in accordance to the client's expectations. Once I've worked with a client for a while, we understand each other's expectations, timeframes, accountability, questions, etc., and communicate on an ongoing basis. When I start a new contract, I make a point of initiating that conversation if they haven't done so already.
On the other hand, a review serves a different purpose, to assess our work throughout the life of a contract and wrap it up with the stars ratings, comments, etc.
I'm not sure whether what appears to be a public review can really serve the purpose of ongoing feedback between the freelancer and the client. However, having the ability to provide a mid-project *review* on a long-term project that can be applied to our JSS can be a very good thing. I would hope that on the off-chance that a misbehaving client wants to use that as inappropriate pressure on the freelancer, that can be suppressed from the JSS.
Just a couple of thoughts. Thanks!
Dear Upwork team,
It's awesome clients can now leave mid-contract feedback but they can't seem to find it! Can you please allow us to press a button to "Request feedback from the client" so that something pops up in the chat that allows the client to leave feedback on it? Similar to what happens when I request a milestone payment. Please take it into consideration. We need those feedback reviews!
Thank you for sharing that information to us, we hope Upwork will have it fixed as soon as possible, they usually respond to our community questions and i am sure you will have yours solved as quick as possible
I asked my client for the Mid-Contract Feedback a day before yesterday because I thought it will leave a positive impact on my profile. He posted 5 Star feedback yesterday in the morning, 24 hours are completed but It's not showing on my profile, but I can see it by going to contracts and then feedback.
I don't know why it's not showing on my public profile, maybe because it is the Mid Contract Feedback.
Secondly, there is no change in my profile before and after having 5 Star feedback.
Note: It is the First and the only contract I am working on.
Looking for help!
Congratulations on your first project! I checked and it seems that the feedback is already showing on your profile and that your profile was updated accordingly. Could you please try clearing your cache and cookies or using a different browser? Let us know if you still don't see the feedback on your profile after trying those steps so that we can assist you.