I'm trying to update / verify my info.
I'm uploading a licence. I took the photo with my iphone. Emailed to myself and now I'm trying upload it and am getting this error msg. Why? I don't use upwork on my phone I use it on my computer.
Unfortunately, we are unable to connect with you. Our system shows that:
Your device does not have a camera
Your device does not have a microphone
One of our team members will reach out and assist you directly via a support ticket. Thank you!
Minna, we checked your account, and it looks like you have already successfully verified your ID. Thank you for completing this step.
Some of your services are temporarily on hold
We would love to get you up and running again on Upwork. But first, we need you to take a few minutes to verify your identity. Click “Get Started” below to begin or “Learn More” for details. Thank you! GET STARTED or LEARN MORE
i get above error message when i tried to buy connects with all fine payment methods.
i already went through verfication process but i don't get any response
At times, for a variety of reasons, we need to ask our users to verify their identity or other information. Please know we do try to avoid doing this repeatedly. However, as part of our ongoing work to keep the Upwork marketplace a secure place for freelancers and clients, we must reach out to users again sometimes. Please follow the "Get Started" option and follow the steps requested to complete the process. Thank you.