I'm a new freelancer, and I got a message to verify my identity. I uploaded a picture of my driver's license (Step 1), but when I try to connect to do a video chat, I am sent to a FAQ support page and no link for a video chat.
I'm supposed to prove my identity within a week or no more jobs for me. Any advice on what I can do?
It worked for me when I did it from the mobile just keep it. It redirects you directly, a rule to make the chat or call opened successfully update your browser to the latest version, so update your browser for example google chrome, open upwork website, press on account verification ( the note will be in the first or second row in the page ) press on it then choose open chat / verify identity, and let it redirects automatically as it wish till you find a chat opened, they'll send you a link to enter through that chat to do the video call.