Showing results for 
Search instead for 
Did you mean: 

New Identity Verification Badge available soon for Top Rated Freelancers

Active Member
Nouman A Member Since: Sep 7, 2019
261 of 270

Dear Sir i have a question can i change my name before verification process. As my surname was wrong in my ID.

Joanne Marie P Moderator Member Since: Nov 26, 2017
262 of 270

Hi Nouman,


I checked your account and see that your name change request has been approved. Let us know if you have any questions. Thanks!

Active Member
Susan M Member Since: Sep 17, 2019
263 of 270



I'm a new freelancer, and I got a message to verify my identity.  I uploaded a picture of my driver's license (Step 1), but when I try to connect to do a video chat, I am sent to a FAQ support page and no link for a video chat.


I'm supposed to prove my identity within a week or no more jobs for me.  Any advice on what I can do?





Community Leader
Noureldin Y Member Since: Sep 7, 2019
264 of 270

It worked for me when I did it from the mobile just keep it. It redirects you directly, a rule to make the chat or call opened successfully update your browser to the latest version, so update your browser for example google chrome, open upwork website, press on account verification ( the note will be in the first or second row in the page ) press on it then choose open chat / verify identity, and let it redirects automatically as it wish till you find a chat opened, they'll send you a link to enter through that chat to do the video call.

Joanne Marie P Moderator Member Since: Nov 26, 2017
265 of 270

Hi Sue,


One of our team members will reach out and assist you further via ticket. Thank you.

Active Member
Amir A Member Since: Oct 6, 2019
266 of 270

Respected Team,


With due to respect and heartiest greeting from my core heart , This is inform you that i need to get verify my id verfication so it will convenient for to proceed further with upwork .As you know i am also running agency  or i also paid fees for membership  so i would like to make humble request to your department kindly make verification so every one can trust more then now however if my verification would done so i will get job more then now . i hope yopu understand my concern .


Thank you 


Amir Ali

Community Guru
Jennifer M Member Since: May 17, 2015
267 of 270

Everyone goes through verification, but it seems it happens after you win a job. I'm guessing this is to cut down on costs (no point verifying if the freelancer is a dud). So after you get a project, you will get the verification request.

Active Member
Emily L Member Since: Nov 11, 2019
268 of 270


There does not appear to be a place where I can make the video call to verify my identity, or at least a means of understanding who to contact in my messages. 

Can someone please walk me through this process? 

Thank you,

Emily Leach

Avery O Moderator Member Since: Nov 23, 2015
269 of 270

Hi Emily, 

I checked your support ticket, and your account, and you should be able to initiate the verification by clicking the link on your support ticket (Ticket #27013192), or by going to the Identity Verification page on your account (Settings > Identity Verification). 

Let me know if you need further help with anything!

Active Member
Arslan A Member Since: Sep 16, 2019
270 of 270

I have submitted my national ID card, which is in Native Language and with different address.
I have changed my home recently but ID card is not updated!  Still my current location is exact as mentioned in my Upwork account.
I am worried if this will be accepted & my account will be verified!

PS. i am Done with Video Call Verification part. Smiley Happy