I am unable to initiate the video call for visual verification. When I attempt to follow the prompts, I am redirected to a new browser tab of your general help landing page. The tab that initiated the video call times out and offers to "try again."
What is my next step to complete visual verification?
Thank you for any insight!
I have the exact same problem (since a couple of days) and only a short period of time to do this call, or else I won't be able to continue working on Upwork.
Can you please help me?
Yes, of course! I click on the green button "Get Started", then I wait for the visual ID check, but after a minute or two, it says "Timed our on waiting for agent to verify your identity". I've tried it with three different browsers (Safari, Chrome and Microsoft Edge) and nothing seems to work.