New Identity Verification Badge available soon for Top Rated Freelancers

[Joanne Marie P]

Hi Taeona,

I’ve shared your concern with the team. One of our team members will reach out and assist you directly via a support ticket. 

[Tayyab M]

I myself am facing the same issue , If I wont do it till 22nd Dec, Will i be blocked? I am trying to do it multiple times but cant 
Please assist me out upwork , PLEASE

[Zaryab A]

i am having trouble in visual verification , can anyone help me , i guess upwork has some issues with it,, I am trying this from two days

[Joanne Marie P]

Hi Zaryab,

I'm sorry to hear that. Was there an error message when you tried to complete the visual verification? Could you please try to initiate the verification process using a different browser or after clearing your cache and cookies? If the issue persists after trying these steps, please let us know. 

[Zaryab A]

hey I did but its not happening   please help me out or send me direct link for video call

[Andrea G]

Hi Zaryab,

It looks like you were able to complete your verification and your ID badge is showing on your profile!

Please let us know if you need any further assistance.

Thanks!

[Christopher R]

I have tried for the last several days to get in contact with a customer support agent to verify my indentity, but have been unable to do so. I click the link but it consistently times out waiting for an agent. I have made sure the settings on my computer reflect what the Community Bot suggested. I only have a couple days left. I need to someone to contact me soon so that the job I am currently working on does not get interrupted.

[Joanne Marie P]

Hi Christopher,

I’ve shared your concern with the team. One of our team members will reach out and assist you directly via a support ticket. 

[Tien H]

Hi support team,  

I got a message as below

Visual verification

To avoid additional account restrictions, you must complete your ID verification video call with Upwork. Initiate this call by chatting with an agent.

I joined to Upwork help chat and waited 2 days. Start a progress again and again and still dont connect to person guys. I am not sure what is problem? And someone can help to resolve the problem?

Thanks

[Joanne Marie P]

Hi Tien,

One of our team members will reach out and assist you directly via a support