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New Loom Integration in Messages Makes Communication Easier

Community Manager
Vladimir G Community Manager Member Since: Oct 31, 2014
1 of 13

We’d like to share a new integration being added in Upwork Messages, it’s called Loom. It’s a tool that allows users to record their screen and add a voice-over in the recording. You can quickly send recordings to others in Upwork Messages to make sharing work and collaborating easier. We’ll be slowly rolling this feature out to all users, so if you don’t see it yet, know that we are working on it! Many of you are already familiar with Loom and have requested we add this integration. Even if you’re new to Loom, we think you’ll appreciate it as an efficient and engaging communication tool.


Why we love the new Loom integration


Sometimes it’s easier to communicate a message verbally, especially when dealing with complex projects, but we don’t always have the bandwidth or ability across time zones to meet. With Loom’s screen-recording video capability you can capture a screen recording and include a voice-over, making it easier to communicate a message about the work you’re doing. And you can do it directly in Upwork Messages - so freelancers and clients can more seamlessly collaborate on projects! It's free to use for all users in any membership plan.


As we roll this feature out, you’ll notice a “Record with Loom” option displayed in the top of the room in Messages. 




Choose the recording that works for you: record your (1) screen and camera, (2) screen only, or (3) camera only (Tip: you’ll be asked to select camera and/or microphone).

  • Once the recording starts, you can pause or delete 
  • To save, click “Stop”and copy the link provided into the message composer or use the “Insert recording” option to insert the recording into the message composer
  • The recipient will be able to watch the video directly in the room or by opening it in a separate window
  • Make sure you’re signed in to make edits to your recordings
  • It's also possible to trim the recording for users who signed in to their Loom account



As added good news, when using Loom in Upwork Messages, there is no limit to the recording length or the number of recordings, even if you are signed in to their free Loom account (Free Loom accounts typically contain limitations).


Are you a Loom newbie or an experienced user? We’d love to hear from everyone as you use this new tool to learn about the ways it’s helped streamline your communication and enhance outcomes with project partners.

Active Member
Joel D Member Since: Sep 13, 2019
2 of 13

This is a GREAT one! Bravo Upwork! 🥳

Community Guru
Wes C Member Since: May 3, 2019
3 of 13

Vladimir, this looks interesting.


Can you share what the experience looks like for the receiver?

How are they notified?

Does it autoplay?

Can it be replayed, paused, backed up, etc?

Can the recordings be downloaded?

Community Manager
Valeria K Community Manager Member Since: Mar 6, 2014
4 of 13

Thanks for sharing your interest, Wes!

The recording is essentially inserted into a message and it appears in the Message room as a regular message would. Whether or not the recipient is notified about it depends on their own notification settings. It doesn't auto-play, but there is a play button that the recipient can click to view the recording directly in the room. Alternatively, they can open it in a separate window. Yes, it can be replayed, paused, backed up. Let me double-check with the team about downloading though, I'll provide an update here once I know more about that.


Update: I've confirmed that you won't be able to download the video directly from within the Upwork Message room. However, there is an option to download it after opening it in a separate window.

Here is a screenshot of what a message with a recording would look like in a message room:
Screenshot from October 5, 2021 4_33 PM.png 


~ Valeria
Community Guru
Will L Member Since: Jul 9, 2015
5 of 13

Loom takes some getting used to and verbose clients or freelancers can chew up a lot of wasted time with these messages, but it is a good tool for clients and freelancers who are in widely different time zones.



Active Member
Charlene C Member Since: Dec 4, 2019
6 of 13

I'm so excited to use this feature! Way to go UpWork!!

Community Guru
Bettye U Member Since: Mar 6, 2016
7 of 13

It looks like these Loom recordings cannot be used to apply for work, correct?

Nikola S Moderator Member Since: Jul 2, 2020
8 of 13

Hi Bettye,


Yes, the way this integration works is through Messages. So it's only available once the interview is active and a message room is created. Currently, it's not possible to use the integration in a proposal.


Would a loom integration be something you'd find useful in proposals? We're interested to learn more about how you'd like to use it.


~ Nikola

Community Guru
Bettye U Member Since: Mar 6, 2016
9 of 13

Nikola wrote:

"Would a loom integration be something you'd find useful in proposals? We're interested to learn more about how you'd like to use it."


Not necessarily in a proposal, but it might be nice to record a message for my profile to help sell my services. Don't know if any clients would be interested in listening to it, though, but you never know...

Avery O Moderator Member Since: Nov 23, 2015
10 of 13

Hi Bettye, 

You can add a video overview to your Profile to market your relevant experience and expertise to prospective clients. 

To add a video to your Profile

  • Go to Find WorkProfile
  • Scroll down to the Overview section and click the Place video link
  • Paste your YouTube video link into the box, choose a video type and click Submit

This article in Upwork Help has additional information on adding a video overview to your Upwork Profile. I have also added links for tips on how to create an excellent video overview: 

I hope this helps!

~ Avery