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Location Verification

Active Member
Lindsey M Member Since: Aug 22, 2017
621 of 1,901

I cannot upload my ID and verify my location.  Any suggestions on how to do that?

 

Moderator
Avery O Moderator Member Since: Nov 23, 2015
622 of 1,901

Hi Lindsey, 


Were you going to any specific error when trying to upload your ID? 

 

UPDATE: Lindsey, an agent from our Customer Support Team will reach out to you directly to help you.


-Avery
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Active Member
Michelle H Member Since: Aug 23, 2017
623 of 1,901

I am having the same issue have tried about 4 times and get the same error screen.

Active Member
Kristin S Member Since: Aug 22, 2017
624 of 1,901

I attempted to upload a picture of my driver's license, but it was not successfully going through. I'm not sure if this is because of the type of document, or type of image it saved as, or what the issue was. My account said I made too many attempts, and closed it out. How can I resolve this issue? Or should I scan a different document? Thank you.

Moderator
Avery O Moderator Member Since: Nov 23, 2015
625 of 1,901

Hi Kristin, 

I've shared this with the team and a Support Agent will reach out to you to help you resolve this issue. 


-Avery
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Active Member
Sarah H Member Since: Aug 9, 2017
626 of 1,901

I have taken multiple pictures of my ID and verified that it meets all of the necessary requirements but when I select the image to be uploaded nothing happens. I am not receiving an error and cannot upload the picture. I have noticed that a few other people are also having this issue..is there a problem with the site?

Active Member
Allen B Member Since: Aug 20, 2017
627 of 1,901

I am having the same issue.  I'm trying to upload my drivers license.  I clicked on Select File and choose the .jpeg file and nothing happens.

 

Please advise. 

Community Guru
Ryan C Member Since: Feb 3, 2017
628 of 1,901

Hello Allen,

 

Have you tried clearing cookies and cache? or tried using a different browser? If this issue still persists, please reply on this thread so we could assist you.


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Active Member
Sung H Member Since: Aug 23, 2017
629 of 1,901

Mine is also same. I tried to upload my ID and errored. 

 

Sung

Moderator
Valeria K Moderator Member Since: Mar 6, 2014
630 of 1,901

Sung,

 

We'll reach out to you directly as well.

~ Valeria
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