Were you going to any specific error when trying to upload your ID?
UPDATE: Lindsey, an agent from our Customer Support Team will reach out to you directly to help you.
I attempted to upload a picture of my driver's license, but it was not successfully going through. I'm not sure if this is because of the type of document, or type of image it saved as, or what the issue was. My account said I made too many attempts, and closed it out. How can I resolve this issue? Or should I scan a different document? Thank you.
I have taken multiple pictures of my ID and verified that it meets all of the necessary requirements but when I select the image to be uploaded nothing happens. I am not receiving an error and cannot upload the picture. I have noticed that a few other people are also having this issue..is there a problem with the site?
Have you tried clearing cookies and cache? or tried using a different browser? If this issue still persists, please reply on this thread so we could assist you.