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Re: New Real-Time Process for Freelancer U.S. Location Verification

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Active Member
Tasha E Member Since: Sep 4, 2017
41 of 1,901

I am still struggling to get my location verfied. I have uploaded my ID and it was rejected for some reason. It won't allow me to reupload and when I click verify location it says  that I am not eligible to verify for US jobs. Can someone help me out with this?

Moderator
Avery O Moderator Member Since: Nov 23, 2015
42 of 1,901

Hi Tasha, 

An agent from the customer support team will reach out to you to help resolve your issue.


-Avery
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Active Member
Barbara N Member Since: Aug 24, 2017
43 of 1,901

I cannot find a link to upload my verification documents, and the Help ticket doesn't allow a submission... it just sends me to links that look like they aren't appropriate.   Help!  thank you.

Moderator
Avery O Moderator Member Since: Nov 23, 2015
44 of 1,901

Hi Barbara, 

Could you please share the inappropriate links or screengrabs of the pages you are getting when you try to access the page to upload your verification documents?


-Avery
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Active Member
Barbara N Member Since: Aug 24, 2017
45 of 1,901

Hi, Avery...

I am a new user, so maybe I'm just not going into the correct place.   I was in the Help area, where the verification process is explained.  I expected a link there that would say "Ready to Verify" or something.   I haven't found a job or bid on one yet... does that have to happen before Upworks sends me to the link..?    I'm just confused and thank you so much for answering my questions. 

Moderator
Valeria K Moderator Member Since: Mar 6, 2014
46 of 1,901

Barbara,

 

We'll have somebody reach out to you directly and assist with the process.

~ Valeria
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Active Member
scott w Member Since: Aug 9, 2017
47 of 1,901

How come I don't have this option to upload and ID or verify? Please help. thanks

Community Guru
Barbara W Member Since: Sep 10, 2015
48 of 1,901

I recently got an error saying I needed to verify my location before I could apply to a US-only job (despite having applied to other US-only jobs in the past; Upwork has my bank account information and apparently that's enough to verify?). However, I can't seem to find a way to verify! I clicked the link in the error that popped up and it just took me to my job search page. Was it a mix up showing me the error or can I just not find the verification thing anywhere?

- Barbara Herrera -
Moderator
Valeria K Moderator Member Since: Mar 6, 2014
49 of 1,901

Scott,

 

Your location has already been verified and you should be able to apply for US-only jobs.

~ Valeria
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Active Member
Thomas P Member Since: Aug 9, 2017
50 of 1,901

Hi - I recently attempted to verify my location by submitting a picture of my state-issued ID. I received several error messages despite following all of the guidelines on the image (it was taken over a white surface with good lighting, no interference with other objects, etc.). I stopped receiving the error message on my latest attempt and I successfully applied for a US-based proposal. Since then, every US-based proposal requires me to verify my location once again. When I click the "Verify Location Now" button, I am taken back to the "Find Work" page and I do not have the option to re-verify my location.