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Re: Unable to confirm U.S. location/residency

Active Member
Taylor L Member Since: Sep 5, 2017
81 of 1,911

I tried to go through the automated process, but Upwork told me I have to contact customer support. When I try to contact customer support, it only lets me post to the this forum (not giving me options for email, phone, etc). Can you PLEASE help me - not sure why it wasn't accepting my license. 

 

Best,

Taylor

Moderator
Avery O Moderator Member Since: Nov 23, 2015
82 of 1,911

Hi Taylor, 

I've notified the Customer Support team about your issue and an agent should reach out to you soon. 


-Avery
Untitled
Active Member
Susan N Member Since: Sep 9, 2017
83 of 1,911

Hello,

 

I am having the exact same difficulty... received the error message and prompt to contact cutomer service but can only seem to post to this forum. Can someone please contact me so I can try to verify my license again? Thank you!

Active Member
Marcus D Member Since: Sep 9, 2017
84 of 1,911

Its a very good tool to confirm location, however all the time I try to upload my US passport I get an error message. I have followed all the specs and it didn;'t work. I also tried to reduce the size of the photo, but after I closed the link I couln't find the lonk again to upload it.

 

I'd appreciate if somebody send me the link

 

Thanks,

Marcus

 

 

Active Member
Marcus D Member Since: Sep 9, 2017
85 of 1,911

on the other hand, I'm not a member since 4 min ago as the forum says..

Active Member
Marcus D Member Since: Sep 9, 2017
86 of 1,911

When you go to "Find Work" and click on the geern button "verify location now" it doesnt go anywhere

 

 

Community Guru
Lanie M Member Since: Jun 24, 2015
87 of 1,911

Hi Susan and Marcus,

 

So sorry for the inconvenience. A member of our team will reach out to you directly to further assist you on this.

Lanie M
Untitled
Active Member
Lauren H Member Since: Feb 13, 2018
88 of 1,911

I tried uploading my ID to verify my account and Upwork couldn't read it for some reason and now my account is on hold. How can I fix this? 

Active Member
Gina P Member Since: Sep 8, 2017
89 of 1,911

Hi,

 

After one attempt at uploading a picture of my NYS drivers license for the U.S. only freelancing job opportunities, I received this message below and have not been able to try again to upload any documents.  I'm new to the site and eager to get to work.  Help! Smiley Happy Thank you!

 

-Gina

 

"Unfortunately, you cannot submit a proposal for this job post because it requires location verification.  Based on your previous attempts, you are currently not eligible to verify your location.  Please contact customer support."

Highlighted
Community Guru
Pandora H Member Since: May 11, 2010
90 of 1,911

@Gina P wrote:

Hi,

 

After one attempt at uploading a picture of my NYS drivers license for the U.S. only freelancing job opportunities, I received this message below and have not been able to try again to upload any documents.  I'm new to the site and eager to get to work.  Help! Smiley Happy Thank you!

 

-Gina

 

"Unfortunately, you cannot submit a proposal for this job post because it requires location verification.  Based on your previous attempts, you are currently not eligible to verify your location.  Please contact customer support."


Sorry to hear your having problems Gina. Several other users have also experienced this, and are getting support via this thread. Please report the first part of your post in this thread:

 

Location Verification