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Re: uploading location verification

Active Member
Robert F Member Since: Sep 22, 2017
631 of 1,901

I am having a similar issue. I cannot verify my location and am instructed to contact cusomter service, which I have not been able to locate. 

Please assist in remedying this issue.





Community Manager
Lena E Community Manager Member Since: Apr 7, 2015
632 of 1,901

Hi Robert,


An agent will reach out to you via e-mail to assist you with your verification.

Active Member
Monique C Member Since: Sep 28, 2017
633 of 1,901

Hello, I am in the process of becoming a new member, but when I tried to verify my location I ran into an issue. Shortly after three tries, I was informed that I had reached the maximum number of tries and to contact cusotmer support. When I clicked on the customer support icon there a new tab opened to a blank page. 


Please advise...

Valeria K Moderator Member Since: Mar 6, 2014
634 of 1,901

Hi Monique,


We'll reach out to you directly and assist you with the verification process.

~ Valeria
Active Member
Christine E Member Since: Oct 9, 2017
635 of 1,901

I'm having the same problem verifying my identity and location.  I've tried to upload my id photo but it doesn't work.  Now it says I am no longer eligible to try again.  Please have someone help me.

Active Member
Cheryl J Member Since: Oct 20, 2017
636 of 1,901

Your reply says PDF but upload does  not. Will try JPG

Valeria K Moderator Member Since: Mar 6, 2014
637 of 1,901

Hi Cheryl,


Sorry about the confusion. Could you please try uploading your ID photo in PNG, JPEG or BMP format and make sure it's at least 200 dpi? Let us know if it still doesn't work.

~ Valeria
Active Member
Edward Z Member Since: Sep 19, 2017
638 of 1,901
Thanks for the quick response!
It won't let me upload at all. All it says is to seek support. I've uploaded an id when I first applied back in September but it never provides the option to reupload a new photo now.

Thanks for all the help!
Active Member
Shaunee F Member Since: Feb 6, 2018
639 of 1,901

I'm also having trouble uploading my ID after following all of the directions. I tried to contact someone for help and it just sent me here. Can someone please contact me to help get my ID uploaded and verify that I live in the US? 

Community Guru
Nina K Member Since: Nov 29, 2017
640 of 1,901

Hi Shaunee,

Please make sure that your picture is clear, in color and at least 200 dpi. The format should be PNG, JPEG, PDF or BMP and please make sure that all 4 edges of the ID should be visible, and try to upload it again. If you are still unsuccessfull, do reach back out and we will try to assist further.