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ID Verification attempts

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1371 of 2,045

Hi Maya,

 

We'll have one of our agents reach out to you via support ticket to assist you with your verification process, thank you for reaching out to us. 


~ Bojan
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Active Member
Mary D Member Since: Feb 13, 2019
1372 of 2,045

Hello!

 

I am new to UpWork and would love to begin working, but after attempting to upload a .jpeg of my ID, I get a pop-up saying I have reached the attampt limit and need to contact support. There is no means of fixing this or contacting support other than posting here.

 

I tried several backgrounds for my ID and included all four corners.

 

What can I do?

Thank you!

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1373 of 2,045

Thank you for reaching out to us, Mary.

 

One of our team members will reach out to you directly via support ticket to assist you with your verification process. 


~ Bojan
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Active Member
Jack B Member Since: Feb 13, 2019
1374 of 2,045

The ID uploader isn't working, and I can't figure out how to verify my identity. All the help articles talk about following links in emails, and I haven't gotten any such emails. This is incredibly frustrating.

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1375 of 2,045

Hi Jack,

 

We'll have one of our team members reach out to you directly via support ticket to assist you with your verification process, thank you for reaching out to us. 


~ Bojan
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Active Member
Jack B Member Since: Feb 13, 2019
1376 of 2,045

Thanks!

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Active Member
Sergio J Member Since: Feb 13, 2019
1377 of 2,045

I need help I can not do anything because the amount of attempts to upload my ID are used up. I need someone to lift the hold from my account.

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1378 of 2,045

Hi Sergio,

 

One of our agents will reach out to you shortly to assist you with your verification process, thank you for your patience. 


~ Bojan
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Active Member
Jasmine A Member Since: Feb 13, 2019
1379 of 2,045

My photo of identification has been denied the maximum number of times. How should I proceed?

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1380 of 2,045

Hello Jasmine,

 

One of our team members will reach out to you directly to assist you further with your verification process, thank you. 


~ Bojan
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