How to get a video Verification?

Bojan S · Jul 15, 2019 01:43:35 PM

Thank you for reaching out to us, Eva.

One of our team members will reach out to you directly via support ticket to assist you with your verification process.

~ Bojan

Tamara C · Jul 16, 2019 08:54:45 AM

I attempted to upload a photo of my passport, because I do not drive anymore and do not have a valid driver's license and it was rejected.

Bojan S · Jul 16, 2019 09:25:54 AM

Hi Tamara,

We'll have one of our agents reach out to you via support ticket to assist you with your verification process.

Thank you for reaching out to us.

~ Bojan

La L · Jul 16, 2019 02:10:14 PM

Hi,

I'm trying to upload my driver's license I already converted the file however still having issues.

Thanks

Bojan S · Jul 16, 2019 02:35:32 PM

Thank you for reaching out to us, La.

I've escalated your account information to our support team. One of our agents will reach out to you directly via support ticket to assist you with your verification process.

~ Bojan

Jessica H · Jul 17, 2019 11:24:38 AM

The only two IDs I currently posses are my University ID and my Military ID. Am I able to use my Military ID as it has everything that is needed besides an address? I really would rather not have to wait so long in trying to get another ID only to have the jobs i'm interested in slip away.

Thank you

Bojan S · Jul 17, 2019 11:49:45 AM

Thank you for reaching out to us, Jessica.

One of our team members will reach out to you directly via support ticket to assist you with your verification process.

~ Bojan

Jessica H · Jul 19, 2019 07:29:08 PM

The form of ID that I Submitted was my military dependent ID. I was informed that this ID is unable to be copied due to miltary rules and thus is not eligable as verification. It is the only ID that I have besides my univeristy ID. Is their anyway I can send a video verification?

Avery O · Jul 19, 2019 09:00:46 PM

Hi Jessica,

I checked your ticket and can see that it remains open. I will go ahead and follow up with the team so that they can get back to you and assist you further.

-Avery

Jessica H · Jul 24, 2019 03:33:38 PM

I have recently been having trouble verifying my account with the proper identification. My military ID was the only ID I had but it was invalid. This morning I got a temporary state ID and when I tried to submit it as it fits into what is accepted, it was rejected. What did I do wrong?

Thank you