Temporary State ID verificartion

[Avery O]

Hi Jessica, 

It looks like you recently updated your ticket, and the team is yet to respond to you. I will go ahead and follow up with the team handling your case so that they can get in touch with you and assist you further.

[Enzo C]

HI, I actually am in internship in Miami but I am French and so I don't have a driver license or us passeport or us ID but only a French ID for the moment, how can I do to verify my account

[Bojan S]

Hi Enzo,

If the person has a legal permit or a type of visa needed to legally work in the U.S., they can register and work on Upwork as a freelancer. To be able to verify your location and submit proposals to those jobs with US location requirement, you will need either of the following - a driver’s license, state ID card, US passport, Green Card. People located in the U.S. will need to complete their W-9 form in their Settings in order to access their earnings. We do suggest talking to a legal adviser about completing W-9 form and the information/documents necessary for it. Unfortunately, we won't be able to legally advise about it.

[Yuliang R]

trying to upload my DL and it says my name doesn't match.   something must be wrong with the OCR.   what to do?  tried multiple pictures.  landscape portrait.  different lighting 

[Waichi Y]

same here. My ID has my last name first so UpWork is rejecting it. So annoying, and can't find a phone number or email to get help from a real person at UpWork. Anyone out there tat Upwork HQ that can solve this??

[Bojan S]

Hi Waichi,

We'll have one of our agents reach out to you via support ticket to assist you with your verification process.

Thank you for reaching out to us. 

[Waichi Y]

Thank you Bojan

[Bojan S]

Hi Yuliang,

I checked this for you and it looks like you were able to successfully complete your verification process. 

May you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue.

Let us know if the issue persists.

Thank you.

[Liane B]

I'm trying to apply for a job, and am trying to upload a scan of my State ID, but it says that my name does not match. Well,  it certainly does match, so I'm not sure what to do. What should I do next?

[Jonathan H]

I would contact support directly if it were me in this situation