Location ID

[Sharon R]

I'm a freelancer who recently got divorced and changed my last name. I have a new state driver's license but Upwork won't accept it so I can prove my US location. Can someone help?

[Aleksandar D]

Hi Sharon,

Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

[Corbet B]

my ID verification failed even though I uploaded my up to date gov ID

(drivers license + selfie)

[Bojan S]

Hi Corbet,

We'll have one of our agents reach out to you via a support ticket to assist you with your verification process.

Thank you for reaching out to us. 

[Mariela C]

Hi! I changed my location to the US where I am actually living. I try to upload a photo of my Drivers license for the ID verification and got an email saying:

We were unable to authenticate your ID

Thank you for attempting to verify your location. Unfortunately, we could not authenticate the ID you uploaded.

As a result, we have placed a hold on your account. Please know you will still be able to work and complete any open contracts and withdraw earnings, but you won't be able to submit proposals for new jobs or accept new contracts. How can I upload again the id? Thanks!

[Bojan S]

Hi Mariela, 

One of our team members will reach out to you directly via a support ticket to assist you with your verification process. 

Thank you!

[Mariela C]

Thanks for your help!

[Michael K]

Hello, some time back I uploaded my ID for location verification but I was told that I have reached the maximum number of uploads. Kindly help me out verifiy my location so that I can continue applying to jobs within US.

Thank you.

[Aleksandar D]

Hi Michael,

Thanks for reaching out to us. One of our team members already reached out to you directly via a support ticket to assist you further.

Thank you.

[Colin S]

I can't seem to apply for any jobs as my ID has not been verified and I'v reached the maximum times although I have no idea why.  Can someone help?