I was asked to resubmit my ID for verification. I submitted the same valid photo of my Driver's License and it will not accept the photo for verification. It is the same photo I used before of my valid driver's license, so I'm not sure what to do. It says I used the maximum tries and won't let me apply for jobs now.
I tried to upload my ID for verification and was told they could not verify it so it's now on hold. I was not given a ticket number or any further instructions. I would like to complete this process ASAP. Please help.
I am trying to upload my ID but the name that Upwork has (that it will not let me change) does not match my ID. I am not sure where they got the name from because it is spelled correctly on my profile and payment method. How do I change my name so my ID and profile match?
Hi, I'm based in the US but I don't have any of the IDs requested.
Is there another way to prove that e.g. a delivery proof with my name on it?
Hi Hans Paul,
I've shared your concern with the team, and one of out team members will reach out to you via support ticket and assist you in completing this step. Thanks!
I have been inactive in Upwork for a while and need to verifiy my ID. I tried uploading my driver license, and although it IS in the correct format, it has been denied. I do not have the "Action Required" message on my account, as suggested by the chat bot. I need to get verified and get back to work ASAP. I am fully prepared to do a video chat, but need proper direction to do so. Thank you in advance.