Reply
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply

New Real-Time Process for Freelancer U.S. Location Verification

Active Member
Maggie P Member Since: Jul 10, 2019
1771 of 1,901

I was asked to resubmit my ID for verification. I submitted the same valid photo of my Driver's License and it will not accept the photo for verification. It is the same photo I used before of my valid driver's license, so I'm not sure what to do. It says I used the maximum tries and won't let me apply for jobs now. 

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1772 of 1,901

Hi Maggie,

 

A member of the team has reached out to you already and is awaiting your response. If you aren't able to see the email you should also be able to access the ticket directly here.

 

Thank you.

~ Bojan
Untitled
Active Member
Michael S Member Since: Jul 10, 2019
1773 of 1,901

I tried to upload my ID for verification and was told they could not verify it so it's now on hold. I was not given a ticket number or any further instructions. I would like to complete this process ASAP. Please help.

 

Thank You,

Michael Swensen

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1774 of 1,901

Thank you for reaching out to us, Michael.

 

One of our team members will reach out to you directly via support ticket to assist you with your verification process. 

~ Bojan
Untitled
Active Member
Jonnie D Member Since: Jul 10, 2019
1775 of 1,901

I am trying to upload my ID but the name that Upwork has (that it will not let me change) does not match my ID. I am not sure where they got the name from because it is spelled correctly on my profile and payment method. How do I change my name so my ID and profile match?

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1776 of 1,901

Hi Jonnie,

 

We'll have one of our agents reach out to you via support ticket to assist you with your verification process.

 

Thank you for reaching out to us. 

~ Bojan
Untitled
Active Member
Hans Paul P Member Since: Jul 14, 2019
1777 of 1,901

Hi, I'm based in the US but I don't have any of the IDs requested. 

Is there another way to prove that e.g. a delivery proof with my name on it?

 

Thanks,

Hans Paul

Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
1778 of 1,901

Hi Hans Paul,

 

I've shared your concern with the team, and one of out team members will reach out to you via support ticket and assist you in completing this step. Thanks!


-Joanne
Untitled
Active Member
Hans Paul P Member Since: Jul 14, 2019
1779 of 1,901
Thank you!
Active Member
Eva S Member Since: Jul 15, 2019
1780 of 1,901

I have been inactive in Upwork for a while and need to verifiy my ID. I tried uploading my driver license, and although it IS in the correct format, it has been denied. I do not have the "Action Required" message on my account, as suggested by the chat bot. I need to get verified and get back to work ASAP. I am fully prepared to do a video chat, but need proper direction to do so. Thank you in advance.

Eva Silva~