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New Real-Time Process for Freelancer U.S. Location Verification

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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
1991 of 2,051

Hi Snigdha,

 

Thanks for reaching out to us. I already followed up with the team handling your case and you can expect an update on your open ticket in a timely manner. 

 

Thank you.

~ Aleksandar
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Miles P Member Since: Aug 27, 2019
1992 of 2,051

What about European users ?  there shall be some shorter time included too ? 

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Goran V Moderator Member Since: Mar 24, 2017
1993 of 2,051

Hi Miles,

 

Thank you for your feedback, I will share it with our team. We do plan to offer this option in other countries in the future, likely adding one country at a time. We’ll be sure to keep you updated!


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Miles P Member Since: Aug 27, 2019
1994 of 2,051

So what are the help you offer in time of pandemia of normal users ??? 

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Valeria K Moderator Member Since: Mar 6, 2014
1995 of 2,051

Hi Miles, please check the response to your question here

~ Valeria
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Julia L Member Since: Apr 4, 2020
1996 of 2,051

I can't verify my account due to this please point me in the direction of someone who can help bc the bot is useless. 

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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
1997 of 2,051

Hi Julia,

 

Thanks for reaching out to us. I shared your concern with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further.

 

Thank you.

~ Aleksandar
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Julia L Member Since: Apr 4, 2020
1998 of 2,051
Ok I clicked the support ticket and nothing happened. Please help.
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Joanne Marie P Moderator Member Since: Nov 26, 2017
1999 of 2,051

Hi Julia,

 

I checked your account, and I can confirm that one of our team members has already reached out to you via a support ticket. You can check by logging in to your account and following the link that Aleksandar shared. Thank you!


-Joanne
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Irina D Member Since: Mar 4, 2020
2000 of 2,051

Currently I am in USA, but I am not a US citizen, I have visa but no other identity document for that so how should I process my document verification?

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