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New Real-Time Process for Freelancer U.S. Location Verification

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Active Member
Paul N Member Since: Jul 11, 2020
2071 of 2,094

Title.

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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
2072 of 2,094

Hi Paul,

 

One of our team members will reach out to you directly via a support ticket to assist you further with the verification.

 

Thank you.

~ Aleksandar
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Active Member
Walter V Member Since: Jul 6, 2020
2073 of 2,094

Hello,

 

My regular Texas DL was not being accepted as a valid form of ID, and I reached the maximum number of tries to upload it.

 

How do I proceed?

 

Thanks

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2074 of 2,094

Hi Walter,

 

We'll have one of our agents reach out to you via a support ticket to assist you with your verification process.

 

Thank you for reaching out to us. 


~ Bojan
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Kirill E Member Since: Jul 20, 2020
2075 of 2,094

Hello,

 

I have recently moved to the U.S., therefore I would like to update my address to my actual one, which is in the U.S. now. The system will not allow me to do this, saying that I have to file form W-9 first.

 

I cannot file form W-9, because it is a form used by U.S. persons, while I am not – I am a nonresident alien for tax purposes, so the right form to file for me is form W-8BEN as before, which I filed with all other organisations (banks, investment brokers, etc.) with a U.S. address just fine.

 

This really does look like a bug in the logic of the software, so is there someone who would be able to update my information manually?

 

Cheers,

Kirill

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2076 of 2,094

Hi Kirill,

 

If the person has a legal permit or a type of visa needed to work in the U.S. legally, they can register and work on Upwork as a freelancer. To be able to verify your location and submit proposals to those jobs with a U.S. location requirement, you will need either of the following - a driver's license, state I.D. card, U.S. passport, Green Card. Users located in the U.S. will need to complete their W-9 form in their Settings to access their earnings. We do suggest talking to a legal adviser about completing the W-9 form and the information/documents necessary for it. Unfortunately, we won't be able to advise about it legally.


~ Bojan
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Kirill E Member Since: Jul 20, 2020
2077 of 2,094

Hi Bojan,

 

Thanks for your reply. I am not looking for legal advice, I am looking for a solution to a technical limitation of the platform.

 

> If the person has a legal permit or a type of visa needed to work in the U.S. legally, they can register and work on Upwork as a freelancer.

 

This is great to know. This is exactly my case.

 

> To be able to verify your location and submit proposals to those jobs with a U.S. location requirement, you will need either of the following - a driver's license, state I.D. card, U.S. passport, Green Card.

 

No problem, I can provide a federal-issued ID for verification.

 

> Users located in the U.S. will need to complete their W-9 form in their Settings to access their earnings.

 

I cannot complete this form, as this form can only be filled in by someone who is a resident for tax purposes. I am a nonresident for tax purposes, therefore I need to complete form W-8BEN, not form W-9.

 

There seems to be a technical limitation in the profile page that does not allow someone who has completed W-8BEN to set an address in the US. I am looking for help with working it around.

 

Cheers,

Kirill

 

 

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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
2078 of 2,094

Hi Kirill,

 

I shared your concerns with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further.

 

Thank you.

~ Aleksandar
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Active Member
Abdul R Member Since: Jul 19, 2020
2079 of 2,094

I need someone from customer support to manually verify my Identity document. 

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2080 of 2,094

Thank you for reaching out to us, Abdul.

 

One of our team members will reach out to you directly via a support ticket to assist you with your verification process. 


~ Bojan
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