I'm returning to Upwork after a couple of years and want to apply to projects. However, my profile reads that I have reached the maximum number of tries to upload my ID. I have never attempted to upload my ID at all. Please advise how can I verify my ID? I see no option in my settings to do so. Any help would be much appreciated, thank you!
Does it mean only US citizen can apply for US jobs ? Others may not have DL , Green Card or US passport. What is alternative to fix this issue ? Shall we remove profile and sign up again ?
I'm new. I went to submit a proposal yesterday and was asked to send a photo of an ID. I admit I was lazy and sent a photo of an older out-of-state drivers license that I happened to have available. The system rejected it. I understand why. But now the system says I've exceeded the number of attempts and I can't reach any sort of customer service agent to help me. I think I've tried all the avenues available and read the articles I've been referred to. The bottom line is I am locked out and can't get anymone to answer my questions.
I followed the instructions for ID verification and uploaded the correct file type. However, it would not upload and now I have reached the maximium number of attempts. I was intructed to reach out to support.