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New Real-Time Process for Freelancer U.S. Location Verification

Community Manager
Valeria K Community Manager Member Since: Mar 6, 2014
51 of 2,168

Thomas, Nathan and Barbara,


There was an issue that caused some verified freelancers like yourselves to see the error. It has since been fixed. You are verified and should be able to apply for US-only jobs.

~ Valeria
Active Member
Nathan R Member Since: Aug 9, 2017
52 of 2,168

I'm also having a problem with this, I can not get into the actual verification, everytime I click to verify my ID it takes me back to the find work area. Is there an actual link to go to do this from, instead of just being promted, as stated on the help section? 



Active Member
Marshall B Member Since: Aug 13, 2017
53 of 2,168

I'm having trouble verifying my identity. Each time I upload a picture of my driver's license I get an error that states "We had some trouble verifying your ID". I have tried a number of different pictures with no success.


When I went to submit a support ticket I got all the way through, but was left on a dialog title "Please Select a Channel" which only had a close button and it didn't seem like the ticket was submitted.


Would someone be able to help me get verified?



Community Guru
Lanie M Member Since: Jun 24, 2015
54 of 2,168

Hi Marshall,


A member of our team will reach out to you directly to further assist you.


Sorry for the inconvenience.

Active Member
Faith W Member Since: Aug 13, 2017
55 of 2,168



I'm also having trouble verifying my ID. I type my name and hit next and when I go to upload my picture i hit open on my file and nothing happens. I thought maybe it was my picture so I've tried scanning it on my printer and taking a picture on my phone and can't get it to upload at all.

Community Guru
Lanie M Member Since: Jun 24, 2015
56 of 2,168

Hi Faith,


To possibly help on the issue, please try the steps below:

- Kindly use a different browser like Chrome, Firefox, Opera or Internet Explorer to see if it will persist.

- Try to clear cache on your current browser, please see sample;
for Chrome:
for Firefox:

- Try to clear Upwork cookies using this link:

You will be directed to “You’ve been logged off” page.

Restart your browser, log in your account and try again.

If the basic troubleshooting does not help at all, kindly provide us the screenshot of the page with the error message and the browsers you have tried to use so we can escalate to our Engineers for further checking.

Active Member
Leigh J Member Since: Aug 18, 2017
57 of 2,168

I'm having this same problem. I've tried two different browsers.  Uploaded my ID several times but nothing happens.

Active Member
Yujin O Member Since: Aug 14, 2017
58 of 2,168


I am located in NYC but i do not have a driver's license.

Can my student ID do the trick? or greencard?

Please let me know! 

Community Manager
Valeria K Community Manager Member Since: Mar 6, 2014
59 of 2,168



Unfortunately we cannot verify your location via a student ID or greencard at this time. In order to submit proposals to “U.S. Only” job posts, you must upload a valid state ID or driver’s license. We apologize for any inconvenience this causes.

~ Valeria
Active Member
Susan Michelle B Member Since: Aug 15, 2017
60 of 2,168
My PA drivers license has a security area into which my name strikes over thereby preventing your ID verification to work. Suggestions?