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New Real-Time Process for Freelancer U.S. Location Verification

Active Member
Kimberly M Member Since: Aug 25, 2017
601 of 1,825

I'm having the same issue. Can someone please contact me as well

Valeria K Moderator Member Since: Mar 6, 2014
602 of 1,825

Hi Kimberly,


Please, make sure the picture of your ID is clear, the information on it can be easily read, all four edges of the ID are visible and the name on it should match your legal and profile names. The file needs to be at least 200dpi. You can see the requirements on the right side of the submission form.

~ Valeria
Active Member
Dorinda K Member Since: Jan 4, 2017
603 of 1,825

I am having the same issue and have emailed numerous times but no one will solve this problem. What is my next step since I tried again to day and it keeps telling me: 

You've reached the maximum allowable tries

You’ve reached the maximum number of tries for uploading your ID.
Please contact customer support.

Active Member
Tyler M Member Since: Sep 2, 2017
604 of 1,825

I am also having this problem and i reached the maximum id verification limit. What can be down to correct this problem?

Community Guru
Lanie M Member Since: Jun 24, 2015
605 of 1,825

Hi Tyler,


A member of our team will reach out to you directly to durther assist you.

Lanie M
Active Member
Terri S Member Since: Sep 6, 2017
606 of 1,825

I am having same problem, Valeria. Please help.

Active Member
Erin Michelle A Member Since: Oct 11, 2017
607 of 1,825

I am having this same issue. I have verified that my ID meets the requirements, but still no success.

Active Member
Brandon W Member Since: Oct 11, 2017
608 of 1,825

Hello, I'm having a bit of trouble verifying my Identity for US citizen. I have uploaded two documents but to no avail i'm stuck. Could someone please help me to resolve this issue? Thanks.

Valeria K Moderator Member Since: Mar 6, 2014
609 of 1,825



We'll reach out to you directly as well and assist with the process.

~ Valeria
Active Member
Alejandra M Member Since: Feb 16, 2018
610 of 1,825

Hi. I'm having the same issue and the system says I need to contact customer support to fix this issue. Can someone help me?