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New Real-Time Process for Freelancer U.S. Location Verification

Active Member
Talor W Member Since: Jan 5, 2019
1311 of 1,314

Hi, I'm a independent contracting freelancer who's looking for help to re-upload my ID. What should I do once I've reached the maximum tries to upload my ID? I attempted to upload my ID only once before. Once I uploaded my ID, I later found that the address on your ID had to match the address used at  sign up matching your profile. I'm looking for a solution to continue my identity verification steps. If someone can help me out, I'd greatly appreciate it .

Moderator
Jo-An B Moderator Member Since: Aug 2, 2016
1312 of 1,314

Hi Talor,

The Customer Support Team will reach out to you to help you with verifying your ID. Thanks.

~ Jo-An

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Active Member
Kayla Michelle L Member Since: Jan 4, 2019
1313 of 1,314
I keep getting a message saying my drivers license name doesn’t match my name on UpWork but it is the same name!
Moderator
Jo-An B Moderator Member Since: Aug 2, 2016
1314 of 1,314

Hi Kayla,

We followed up with the team and they will update you directly via a support ticket regarding the status of your account.

~ Jo-An

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