Thank you for reaching out to us, Shannon.
I've escalated your account information to our support team. One of our agents will reach out to you directly via a support ticket to assist you with your verification process.
At this time, to submit proposals for jobs with a U.S location requirement you must have a valid state-issued ID, driver's license, green card or U.S passport. Please go to your ''FIND WORK'' tab and you should see a notification at the top of the page asking you to ''Verify your ID now'' with a green link. Please go ahead and click the link, it should allow you to create a ticket directly to customer support so that they can help you resolve your verification issue.
Hello, I am a J2 visa holder with a valid EAD (Employment Authorization Document) and SSN living in the US.
I would like to know first if a I am allowed to work in Upwork? If so, I do not know what form should I use, W-8BEN form or W-9 form?
If the person has a legal permit or a type of visa needed to legally work in the U.S., they can register and work on Upwork as a freelancer. To be able to verify your location and submit proposals to those jobs with US location requirement, you will need either of the following - a driver’s license, state ID card, US passport, Green Card. People located in the U.S. will need to complete their W-9 form in their Settings in order to access their earnings. We do suggest talking to a legal adviser about completing W-9 form and the information/documents necessary for it. Unfortunately, we won't be able to legally advise about it.
I have a valid government issued drivers license. The system won't verify it no matter how many times I try. I'm frustrated the only help I can get is from a bot which is little to no help. If i could get an actual team member to help me that would be great.