Hello, I tried multiple times to verify my account through my driver's license. It did not work for some reason, and now it says that it I have reached the maximum amount of attempts and that I must contact customer support. I cannot find any way to contact customer support except for writing this post, so any assistance would be appreciated. Thank you.
I have joined upwork a while back but never got to use it because of this identity verification issue. I tried to upload my driver's license image but now I can't even try again. This is the message I see in my account now, "You've reached the maximum number of tries to upload your ID. To verify your identity so that you can access all jobs, please contact customer support." Please help me with this issue. My ID matches my legal name and address. Thank you.
I followed your guidelines and took pictures of all documents rather than scanning them but I don't understand how it wasn't accepted? Name, address and DOB match. Please let me know how to fix this issue. Thanks.