I'm new to Upwork and recently submitted my government ID to verify my identity. After I uploaded my ID it immediately notified me that I failed the verification process without any information as to the next steps to resolve the issue. It's been a few days and I still get the following message:
"You've reached the maximum number of tries to upload your ID.
To verify your identity so that you can access all jobs, please contact customer support."
I've only tried once so I'm wondering if someone can share any advice to help resolve the issue?
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