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New Real-Time Process for Freelancer U.S. Location Verification

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Community Manager
Lena E Community Manager Member Since: Apr 7, 2015
21 of 2,107

Hey Jess, what browser are you using? Have you tried using a different browser to access the Help Center and open a ticket?

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Community Guru
Jess C Member Since: Feb 18, 2015
22 of 2,107

@Lena E wrote:

Hey Jess, what browser are you using? Have you tried using a different browser to access the Help Center and open a ticket?


I use Chrome, along with about 60% of ALL INTERNET TRAFFIC. If the Help Center doesn't work on Chrome, it doesn't work. Period.

 

(see: https://www.forbes.com/sites/kevinmurnane/2017/02/16/googles-chrome-browser-crushes-the-desktop-comp...)

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Active Member
Claudia H Member Since: Aug 9, 2017
23 of 2,107

Jess,

If you are still having problems....

 

I got the same error several times when I tried to SCAN my DL on my printer as a JPG then crop it. I got it to work by taking a photo of my license with my cell phone and uploading that. Just be sure to leave a little border around the license.

 

There was a note in the instructions about size being 20-30KB but it acepted a 1.6MB photo no problem.

 

Claudia

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Active Member
Rafat Z Member Since: Aug 6, 2017
24 of 2,107

I'm trying to upload id image to verify location but it doesn't work, i tried different device and browser but still can't upload the image

advise please

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
25 of 2,107

Hi Rafat, 

I will escalate this to our customer support and they will contact you directly via ticket/email to assist you with this.


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Active Member
Thomas C Member Since: Aug 10, 2017
26 of 2,107

I'm having the same issue. The picture appears to meet all the upload requirements so I'm not sure what I'm doing wrong. Any help would be greatly appreciated. 

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Moderator
Vladimir G Moderator Member Since: Oct 31, 2014
27 of 2,107

Hi Thomas,

 

Our team will follow up with you directly, advise on the previous attempts to verify your location and assist you with resubmitting your ID.

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Active Member
Jonathan C Member Since: Aug 10, 2017
28 of 2,107

Hello all,

 

My driver's license has expired, which means for some reason it no longer serves as a verification that I live in the United States. Is there any way I can use a valid US passport for verification instead? I don't see why it wouldn't provide the same information.

 

Thanks!

Jonny

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Moderator
Vladimir G Moderator Member Since: Oct 31, 2014
29 of 2,107

Hi Jonny,

 

Thanks for your question. Unfortunately we cannot verify your location via a passport and you'll need to upload a valid state ID or driver’s license. We apologize for any inconvenience this causes.

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Active Member
Jonathan C Member Since: Aug 10, 2017
30 of 2,107

Hmm, so there's really nothing else I can do? I'm having a hard time grasping what additional information a driver's license provides that a passport does not. A passport says I'm a resident of the United States. All a state ID does is narrow me down to a specfic location within the United States. I don't see why that level of specificity is required when all I'm trying to prove is that I'm a resident of the US.

 

Surely there must be some other acceptable way to prove that I live in the United States. 

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