@Lena E wrote:
Hey Jess, what browser are you using? Have you tried using a different browser to access the Help Center and open a ticket?
I use Chrome, along with about 60% of ALL INTERNET TRAFFIC. If the Help Center doesn't work on Chrome, it doesn't work. Period.
If you are still having problems....
I got the same error several times when I tried to SCAN my DL on my printer as a JPG then crop it. I got it to work by taking a photo of my license with my cell phone and uploading that. Just be sure to leave a little border around the license.
There was a note in the instructions about size being 20-30KB but it acepted a 1.6MB photo no problem.
My driver's license has expired, which means for some reason it no longer serves as a verification that I live in the United States. Is there any way I can use a valid US passport for verification instead? I don't see why it wouldn't provide the same information.
Thanks for your question. Unfortunately we cannot verify your location via a passport and you'll need to upload a valid state ID or driver’s license. We apologize for any inconvenience this causes.
Hmm, so there's really nothing else I can do? I'm having a hard time grasping what additional information a driver's license provides that a passport does not. A passport says I'm a resident of the United States. All a state ID does is narrow me down to a specfic location within the United States. I don't see why that level of specificity is required when all I'm trying to prove is that I'm a resident of the US.
Surely there must be some other acceptable way to prove that I live in the United States.