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New Real-Time Process for Freelancer U.S. Location Verification

Community Manager
Lena E Community Manager Member Since: Apr 7, 2015
31 of 1,825

Hi Anthony,


Your profile is not verified for US jobs. You exceeded the attempts to submit your ID, and thats why its not being flagged. We can reset these attempts. What is the error message you are seeing? Also, make sure that all four corners of your ID are showing in the photo you upload. 

Active Member
Melanie S Member Since: Sep 19, 2017
32 of 1,825

I need a link as well. Tried to verify location with password.  I guess I exceeded the attempts.  I'd like a link to submit to as well.



Melanie Smith

Valeria K Moderator Member Since: Mar 6, 2014
33 of 1,825



Somebody will reach out to you and offer additional assistance with location verification.

~ Valeria
Active Member
Sherrie M Member Since: Aug 31, 2017
34 of 1,825

Can you please send me a link as well? I cannot upload my ID. it will not accept it. Thank you

Valeria K Moderator Member Since: Mar 6, 2014
35 of 1,825

Hi Sherrie,


Let me escalate your concern to the team and they'll assist you with it shortly.



~ Valeria
Vladimir G Moderator Member Since: Oct 31, 2014
36 of 1,825

Hi Lauren,


Thanks for reaching out to us in the Community. Our Customer Support team will follow up with you directly soon and assist you with verifying your location.

Community Guru
Jess C Member Since: Feb 18, 2015
37 of 1,825

@Jonathan C wrote:

Hmm, so there's really nothing else I can do? I'm having a hard time grasping what additional information a driver's license provides that a passport does not. A passport says I'm a resident of the United States. All a state ID does is narrow me down to a specfic location within the United States. I don't see why that level of specificity is required when all I'm trying to prove is that I'm a resident of the US.


Surely there must be some other acceptable way to prove that I live in the United States. 

Actually, no, a passport does not verify your residence. There's no address listed on a US Passport. It verifies your citizenship, but not where you actually live. You can't even use a passport to prove residency to get a driver's license in most states that use "REAL ID" standards.


So the real question for Upwork is what they're trying to promote with US-only jobs: freelancers who LIVE in the US, or freelancers with US citizenship, or freelancers who belong to US culture?


And regardless of that specific answer, why not include Canada?

Valeria K Moderator Member Since: Mar 6, 2014
38 of 1,825



Jobs with US-only requirements are available for freelancers who are physically located in the US.

~ Valeria
Active Member
Tasha E Member Since: Sep 4, 2017
39 of 1,825

I am still struggling to get my location verfied. I have uploaded my ID and it was rejected for some reason. It won't allow me to reupload and when I click verify location it says  that I am not eligible to verify for US jobs. Can someone help me out with this?

Avery O Moderator Member Since: Nov 23, 2015
40 of 1,825

Hi Tasha, 

An agent from the customer support team will reach out to you to help resolve your issue.