New Real-Time Process for Freelancer U.S. Location Verification

[Lena E]

Hi Leigh,

Your account is verified. Are you still seeing a pop-up to submit your ID?

[Kenny M]

Hello, 

I've tried multiple times to upload my passport for identity verification purposes. It showed multiple errors the first time around, and now that I have clicked on other jobs, it is prompting to verify my identity again. However, when I click on the "verify my identity" button, it says I am not eligible to verify my location. I need this to get worked out soon as I am hoping to apply to several more jobs this week. 

Thank you and all the best,

Kenny Miles

[Avery O]

Hi Kenny, 

A Customer Support Agent will reach out to you to help you with this issue.

[Michael B]

I'm trying to do this but no image ever shows up and I get a message that there was an error with my ID.  How do I get around this?

[Valeria K]

Hi Michael

It looks like our support team has already assisted you with the issue you were having. You can update the ticket directly if you have any additional questions.

[Roger H]

Frustrated.

Can not enter my location.

No prompts.

Over an hour.  Pls help

[Lanie M]

Hi Roger,

So sorry for the incovnenience. One of our team will reach out to you directly to further assist you on that.

[Goran V]

Hi Nathalia,

Your full name is not showed on your profile anymore. Your name is showing like this Nathalia A. Your full name will be visible only to the clients that your working with. 

[Taylor L]

I tried to go through the automated process, but Upwork told me I have to contact customer support. When I try to contact customer support, it only lets me post to the this forum (not giving me options for email, phone, etc). Can you PLEASE help me - not sure why it wasn't accepting my license. 

Best,

Taylor

[Avery O]

Hi Taylor, 

I've notified the Customer Support team about your issue and an agent should reach out to you soon.