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Re: New talent badges are now available!

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Employee
Iliana M Employee Member Since: Jan 30, 2018
1 of 284

Earlier this year, we shared some of our upcoming plans to highlight top talent on Upwork. We understood that you are looking for more ways to stand out and want better access to high-value opportunities with quality clients. As we continue to attract more businesses seeking flexible talent solutions, we have also heard their need to more quickly find talent they can trust for complex, strategic, and long-term work. To further our continued efforts towards this vision, we're excited to announce two new talent badges: Top Rated Plus and Expert-Vetted.



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TOP RATED PLUS

 

What is Top Rated Plus?

 

Top Rated Plus is a new status for talent that has a proven track record of excelling on large or long-term contracts on Upwork. On average their contracts last 7 months. These professionals and agencies are highlighted because they have delighted clients on large contracts. Businesses frequently seek talent for large projects or longer-term relationships, and trust talent with this proven experience on Upwork. Right now Top Rated Plus talent has earned more than $100K on average through Upwork, four times as much as Top Rated talent.  



What are the benefits?

  • Priority access to work with Upwork Enterprise and Business clients: they will be able to find you more easily in search, and our Talent Services teams will prioritize inviting you to their invite-only jobs. 
  • A Top Rated Plus badge displayed on your profile visible to clients on Upwork’s Enterprise, Business, and Plus plans (to all other clients you will continue to appear as Top Rated)

 

What are the requirements to become a Top Rated Plus freelancer?

  • Achieved Top Rated status
  • Earned $10,000+ in the last 12 months
  • Positive feedback on at least one large contract in the last 12 months. The contract size is specific to the category:
    • $5,000: Design & Creative, Engineering & Architecture, Legal, Translation, Writing
    • $10,000: Accounting & Consulting, Admin, Data Science & Analytics, IT & Networking, Sales & Marketing
    • $15,000: Web, Mobile & Software Dev
    • $20,000: Customer Support
  • Cannot be an exclusive agency contractor

 

What are the requirements to be Top Rated Plus as an agency?

  • Achieved Top Rated status
  • Earned $20,000+ in the last 12 months
  • Positive feedback on at least one large contract in the last 12 months. The contract size is specific to the category:
    • $10,000: Design & Creative, Engineering & Architecture, Legal, Translation, Writing
    • $20,000: Accounting & Consulting, Admin, Customer Service, Data Science & Analytics, IT & Networking, Sales & Marketing
    • $30,000: Web, Mobile & Software Dev

 

Timing

  • The Top Rated Plus badge was released today to some clients. If you qualify for this badge, clients on Upwork’s Enterprise and Business plans will now see it on your profile, as will some clients on Upwork’s Plus plan. You will start seeing the badge on your own profile and MyStats later this summer - we’ll notify you by email once you can see it there.

 

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EXPERT-VETTED 

 

What is Expert-Vetted Talent?

 

Expert-Vetted Talent is a new status for talent that has deep experience in their field, on or off Upwork. Upwork invites this talent to participate in a rigorous pre-screening process. We chose to highlight these professionals because businesses frequently seek talent with a strong combination of expertise and soft skills, and they trust talent that has been pre-screened by professionals in the relevant field. This talent will get prioritized for clients on Upwork’s Enterprise and Business plans, whose average project value is over $8,000. 

 

What are the benefits?

 

  • An Expert-Vetted badge on your profile to help you more easily stand out and find quality work with top clients on Upwork’s Enterprise and Business plans. All other clients will see your Rising Talent, Top Rated, or Top Rated Plus badge if you have one.
  • Priority access to work with clients on Upwork’s Enterprise and Business plans
  • A personal relationship with an Upwork Talent Manager who helps match you to opportunities aligned with your goals

 

Our team is hard at work to further enhance the Expert-Vetted experience, so expect more exciting updates on the horizon including opportunities to engage with this exclusive community of professionals like you and other ways to more easily access high-value work.

 

What are the requirements to become an Expert-Vetted freelancer or agency?

This opportunity is available by invitation only. Keep your eyes peeled for an invitation in your email inbox or when you log into Upwork. Once we are able to offer this opportunity to more people, we will provide an update here.

 

If you are invited to participate, you will need to pass a rigorous pre-screening process which may include a portfolio review, coding tests, interviews, or other steps relevant to your area of expertise. Agencies participate in a similar process to assess the agency’s expertise.

 

Our initial focus is Design & Creative; Web, Mobile, and Software Development; and Sales & Marketing.   



How is this different from previous programs, like Upwork Premium?

Expert-Vetted replaces previous programs for expert-level talent. We’ve done extensive research with businesses seeking expert-level talent on Upwork for large projects and created new criteria in line with current client expectations. If you’ve previously taken an assessment for Upwork Premium or Upwork Pro, thank you! We have your results on file and will take them into consideration as we grow the program and extend additional invitations. Your results also continue to be available to our Talent Services teams which take them into consideration when sending invitations to jobs.

 

Timing

  • The Expert-Vetted badge was released today to some clients. If you qualify for this badge, clients on Upwork’s Enterprise and Business plans will now see it. You will start seeing the badge on your own profile and MyStats later this summer - we’ll notify you by email once you can see it there



RISING TALENT & TOP RATED

 

Freelancers who are currently Rising Talent or Top Rated will continue to keep those badges and benefits. Expert-Vetted and Top Rated Plus are not replacing Rising Talent or Top Rated.

 

When you earn Expert-Vetted or Top Rated Plus status, your new badge is only visible to Upwork's Enterprise and Business clients—as well as select Plus clients for Top Rated Plus. All other clients will see your Rising Talent or Top Rated badge if you have one.

 

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We care deeply about helping you succeed on Upwork. There is plenty more to come! We will continue to invest in our talent badges and other solutions. We'd love to hear your thoughts on how these new statuses impact your work and other ways we can help you achieve your goals.

 

Thanks!

 

Iliana Montauk

Product Manager

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Community Guru
Kelly B Member Since: Jan 1, 2016
2 of 284

I have a question, and this issue has been raised before. I have a long term client. More than two years. She hired me for an initial project and left a great review for that, but for the next project she's never been able to leave a review, because she'd have to close out the contract and start a new one to do that, which seems silly and is a waste of her time. Is there any way those kinds of contracts will ever apply?

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Community Guru
Pandora H Member Since: May 11, 2010
3 of 284

Kelly B wrote:

I have a question, and this issue has been raised before. I have a long term client. More than two years. She hired me for an initial project and left a great review for that, but for the next project she's never been able to leave a review, because she'd have to close out the contract and start a new one to do that, which seems silly and is a waste of her time. Is there any way those kinds of contracts will ever apply?


I have a similiar question, which is what if our contracts last a really long time (I am in one going over a year now).

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Community Guru
Jennifer M Member Since: May 17, 2015
4 of 284

Pandora H wrote:

Kelly B wrote:

I have a question, and this issue has been raised before. I have a long term client. More than two years. She hired me for an initial project and left a great review for that, but for the next project she's never been able to leave a review, because she'd have to close out the contract and start a new one to do that, which seems silly and is a waste of her time. Is there any way those kinds of contracts will ever apply?


I have a similiar question, which is what if our contracts last a really long time (I am in one going over a year now).


Same question here too.

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Active Member
Sanjay V Member Since: Feb 13, 2018
5 of 284

I'm having the same question. However, the client hasn't left any feedback as he's usually busy and we've resumed working again and this time too for the long term. Does this count or would I have to ask him for a review. I wonder if the contract with the same client has started again makes me eligible.

 

Let me know.

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Moderator
Valeria K Moderator Member Since: Mar 6, 2014
6 of 284

Kelly, Jennifer and Pandora,

 

I'm checking with the team to confirm if a long-term contract needs to be completed and closed in order for it to count toward the Top Rated Plus status or not. I'll get back to you once I have more information about that. UPDATE: Yes, active long-term contracts do count. Also, we have a solution in the works that should address the issue you're bringing up with long-term active contracts that don't receive feedback until they are closed.

 

And... all three of you have the Top Rated Plus badge. We'll be sending out emails to notify freelancers who receive the badge shortly. 

~ Valeria
Untitled
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Community Guru
Pandora H Member Since: May 11, 2010
7 of 284

Valeria K wrote:

Kelly, Jennifer and Pandora,

 

I'm checking with the team to confirm if a long-term contract needs to be completed and closed in order for it to count toward the Top Rated Plus status or not. I'll get back to you once I have more information about that. UPDATE: Yes, active long-term contracts do count. Also, we have a solution in the works that should address the issue you're bringing up with long-term active contracts that don't receive feedback until they are closed.

 

And... all three of your have the Top Rated Plus badge. We'll be sending out emails to notify freelancers who receive the badge shortly. 


Thanks for the update Valeria. Sometimes it feels like those of us who work on long contracts get the shaft because of the lack of feedback from clients.

Active Member
Kristin D Member Since: Jan 5, 2020
8 of 284

Thanks all for raising this question. It was my understanding a project needed to be closed to receive a referral and rating; since goal is serving client's needs long term this is can work against us in ratings. It would be a good feature fix. I would like to be considered top rated badge as well. Thank you!

 

Warm regards,

 

Kristin

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Community Guru
Jennifer M Member Since: May 17, 2015
9 of 284

Valeria K wrote:

Kelly, Jennifer and Pandora,

 

I'm checking with the team to confirm if a long-term contract needs to be completed and closed in order for it to count toward the Top Rated Plus status or not. I'll get back to you once I have more information about that. UPDATE: Yes, active long-term contracts do count. Also, we have a solution in the works that should address the issue you're bringing up with long-term active contracts that don't receive feedback until they are closed.

 

And... all three of you have the Top Rated Plus badge. We'll be sending out emails to notify freelancers who receive the badge shortly. 


Noice.

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Active Member
Michael U Member Since: Oct 17, 2017
10 of 284

Hi Valeria,

 

I think that what you told us here is not what the support of Upwork understand well.

I have a chat with the support agent recently and he told me that the contract need to be closed and feedback received so it can be evaluated for Top Rated Plus badge.

Can you clarify here please? I'm attaching my chat with support below:

 

**Edited for Community Guidelines**

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