I'm sorry about the incorrect information you received. I can confirm the contract doesn't need to be closed in order to meet this requirement. I'll follow up with the agent to ensure we're sharing correct information, thanks for the report.
This badge is being rolled out gradually. Currently, it is visible to some clients. We expect to make it visible to freelancers later this year and will notify you by email once you can see it.
Thanks for your question. To be eligible for a Top Rated Plus badge you must earn a certain amount on one contract. In your category (Design & Creative) you must have worked on a single large contract totaling at least $5,000 in the past year. If you work two $3,000 contracts in the category -- even with the same client -- you are not eligible because the amounts are spread over two contracts. Once you earn $5,000 on one of the contracts, you’ll be eligible to obtain Top Rated Plus status. I checked and while you're close to meeting this requirement you're yet to pass the threshold amount. You can find more information here.
Hi I would like to ask since I have 2 contracts for 2 years that have earned more than $10,000 and have a great feedback; when will I get the top rated plus badge? Thanks
I can confirm that you have Top Rated Plus status and the badge will show to some clients when they view your profile. Later this year the badges will also be showing when you view your own profile and on your My Stats page.
Hello Valeria, I've a similar question. I've a long-term client with whom I've a contract since January 31st: since August 31st will be exactly 7 months, will I be eligible to receive the top rated plus badge or will I have to meet other requirements?