re: "I submitted a few proposals to jobs that stated my connects would be refunded if not hired."
The notice attached to these jobs lets people know that connects will be refunded to all freelancers who send proposals if nobody is hired.
You interpreted this to mean that your connects will be refunded if YOU are not hired. That is not the case. If somebody ELSE gets hired for the job, then your connects will not be refunded.
re: "I am unable to contact on Upwork about this issue."
There is no reason for you to contact Upwork about this.
If connects are going to be refunded, they will be refunded AUTOMATICALLY. You don't need to do anything for that to happen.
According to the job post that I am talking about; that post is neither closed nor hired anyone till 15 days. So what is the solution to this for those who invested their connects to get that job?
Alexander N wrote:
Apparently it shows for clients with very low hire rate, that one had 16%. Makes full sense. Thanks!
People with such low hiring rates should be banned from Upwork because it's crystal clear that they fish on Upwork and hire off-platform. Refunding connects in this case is the worst thing to do.
IDK why Upwork is not doing anything against these client profiles.
Is 16% such a low rate that Upwork wants to kick a client off of the platform? What about 25%?
What about 10%?
I don't know what the right number is.
What if a client is posting a lot of jobs, and refining and those job posts and posting new jobs, hiring dozens of freelancers eventually, and not hiring anybody off platform? But their percentage is low?
What if a client's percent hire rate is 16%, but that client has spent over $80,000 on Upwork?
What if a client's percent hire rate is 22%, but that client has only spent $30 on Upwork?
Handling clients with a low hire rate is a separate matter from the question about refunding connects to freelancers when a client doesn't hire.
Regardless of what is done with clients who have low hire rates, Upwork should refund connects for every job that doesn't hire. After a certain period of time, a job with no hires should be considered inactive and it should automatically closed and all connects used to apply to that job should be refunded to the freelancers.
This system is completely broken. I wasted a batch of 80 connects and applied to jobs mostly costing 6 connects without any return.
I get it, you want freelancers not to apply 50 jobs per day and spam it but If I am paying a price to apply for more jobs, you better protect my invested funds. It has been 20 days and none of the jobs that applied did hire anyone. They are just waiting, waiting and waiting, what?
There should be a time frame such as 2 weeks if the client does not finalize the contract, the connects should be refunded.
Thank you for the information on the test.
I would suggest another scenario in which Connects should be refunded: when the client changes the job posting to invite-only after receiving proposals from all freelancers. This particular situation has happened to me twice in the past month.
Thank you for your consideration.