Awesome to hear! This has been a big issue for as long as I've been around here. I'm glad to see it's finally being looked into and hopefully a solution can be put into place. The clients that post jobs and then disappear without any communication or hire are one of my pet peeves. Especially when Connects are lost due to no fault of the freelancer.
Awesome keep this as an official policy, please don't cancel it later for any reason, we need you to support us rather than just making us paying for too much connects and in the end they are wasted in closed jobs.
I just saw a post requiring 2 connects with a message adjacent "Refunded if client doesn't hire".
Blue botton reads:
"Connects for this job will be refunded if the client closes the job or it expires without anyone being hired."
How long is it before jobs expire? Is it 30 days or longer?
Which jobs will be chosen for this new feature? Will they have a connects minimum or budget minimum?
As always a job will expire after 30 days of inactivity. If you see that message on the job posting, that means connects will be refunded if that job expires with no hires.
We are randomly selecting which jobs to include in the test. In order to not impact or skew test results, we typically try not to share too many details about tests while they are ongoing.
This looks like a joke. So, you're thinking in refunding freelancers from being cheated? If I have a deposit in a bank, the bank is not responsible for my money? I pay for a job with certain presumptions. If any of those presumptions change it's obvious that I have the right to get my money back.
This sounds like a great idea. Maybe you can also makke an effort to stop advertising projects as open when they already have someone hired or at least make it more clear someone has been hored. I am not sure why this happens at all.