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New test to refund Connects on no-hire contracts

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Community Guru
Joynul A Member Since: Jun 27, 2015
71 of 206

Yeah, it's a great idea I believe.

Joynul Abedin
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Active Member
John Peter L Member Since: Aug 29, 2019
72 of 206

I have been applying to numerous projects but I don't see a connect refund whenever the project expires or is closed without hiring. In this example, there is no evidence of hire and it has been closed. **Edited for Community Guidelines**

Can somebody help me understand how the connect refund works?

Thanks you.

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Community Guru
Petra R Member Since: Aug 3, 2011
73 of 206

John Peter L wrote:

 

Can somebody help me understand how the connect refund works?

Thanks you.


ONLY for jobs which are marked with the "refunded if client does not hire"

 

refund.png

 

or if Upwork closes the job post for ToS violations.

 

The example you show just timed out after 30 days, connects are not returned in that case.

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Active Member
John Peter L Member Since: Aug 29, 2019
74 of 206
Thank you.
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Active Member
John Peter L Member Since: Aug 29, 2019
75 of 206

Thank you Petra.

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Active Member
Limmuel B Member Since: Sep 13, 2019
76 of 206

how many days? is it auto refunded or you need to take process or steps?

 

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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
77 of 206

Hi Limmuel,

 

Connects will only be refunded if the client closes the job or it expires without hiring anyone and the Connects are automatically refunded. You can check out Reports > Connects History page for more information.

 

Thank you.

~ Aleksandar
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Active Member
Ashish J Member Since: Jul 29, 2015
78 of 206

Thats a good feature assuring the nill wastage. However, needs some more refinements to increase the project poster's commitment towards the portal and time of bidders.

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Active Member
khurram s Member Since: Jun 26, 2019
79 of 206

Hi

@Lena 

Does that mean if the employer does not hire anyone or Me (freelancer) and My connects will be refunded or they will be refunded for all freelancers who applied for that job? 

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Moderator
Vladimir G Moderator Member Since: Oct 31, 2014
80 of 206

Hi Khurram,

 

Thanks for reaching out. In order to not impact or skew test results, we typically try not to share too many details about tests while they are ongoing. At this time, we've shared all the available details in the announcement post and follow up responses. We appreciate your understanding.

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