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New test to refund Connects on no-hire contracts

Community Guru
Will L Member Since: Jul 9, 2015
71 of 228

I'm glad to see Upwork now provides that "Connects for this job will be refunded if the client closes the job or it expires without anyone being hired."

 

Great companies listen to their customers.

Community Guru
Joynul A Member Since: Jun 27, 2015
72 of 228

Yeah, it's a great idea I believe.

Joynul Abedin
Active Member
John Peter L Member Since: Aug 29, 2019
73 of 228

I have been applying to numerous projects but I don't see a connect refund whenever the project expires or is closed without hiring. In this example, there is no evidence of hire and it has been closed. **Edited for Community Guidelines**

Can somebody help me understand how the connect refund works?

Thanks you.

Community Guru
Petra R Member Since: Aug 3, 2011
74 of 228

John Peter L wrote:

 

Can somebody help me understand how the connect refund works?

Thanks you.


ONLY for jobs which are marked with the "refunded if client does not hire"

 

refund.png

 

or if Upwork closes the job post for ToS violations.

 

The example you show just timed out after 30 days, connects are not returned in that case.

Active Member
John Peter L Member Since: Aug 29, 2019
75 of 228
Thank you.
Active Member
John Peter L Member Since: Aug 29, 2019
76 of 228

Thank you Petra.

Active Member
Limmuel B Member Since: Sep 13, 2019
77 of 228

how many days? is it auto refunded or you need to take process or steps?

 

Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
78 of 228

Hi Limmuel,

 

Connects will only be refunded if the client closes the job or it expires without hiring anyone and the Connects are automatically refunded. You can check out Reports > Connects History page for more information.

 

Thank you.

~ Aleksandar
Untitled
Active Member
Ashish J Member Since: Jul 29, 2015
79 of 228

Thats a good feature assuring the nill wastage. However, needs some more refinements to increase the project poster's commitment towards the portal and time of bidders.

Active Member
khurram s Member Since: Jun 26, 2019
80 of 228

Hi

@Lena 

Does that mean if the employer does not hire anyone or Me (freelancer) and My connects will be refunded or they will be refunded for all freelancers who applied for that job? 

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