New test to refund Connects on no-hire contracts

[Will L]

I'm glad to see Upwork now provides that "Connects for this job will be refunded if the client closes the job or it expires without anyone being hired."

Great companies listen to their customers.

[Joynul A]

Yeah, it's a great idea I believe.

[John Peter L]

I have been applying to numerous projects but I don't see a connect refund whenever the project expires or is closed without hiring. In this example, there is no evidence of hire and it has been closed. **Edited for Community Guidelines**

Can somebody help me understand how the connect refund works?

Thanks you.

[Petra R]

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John Peter L wrote:

Can somebody help me understand how the connect refund works?

Thanks you.

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ONLY for jobs which are marked with the "refunded if client does not hire"

or if Upwork closes the job post for ToS violations.

The example you show just timed out after 30 days, connects are not returned in that case.

[John Peter L]

Thank you.

[John Peter L]

Thank you Petra.

[Limmuel B]

how many days? is it auto refunded or you need to take process or steps?

[Aleksandar D]

Hi Limmuel,

Connects will only be refunded if the client closes the job or it expires without hiring anyone and the Connects are automatically refunded. You can check out Reports > Connects History page for more information.

Thank you.

[Ashish J]

Thats a good feature assuring the nill wastage. However, needs some more refinements to increase the project poster's commitment towards the portal and time of bidders.

[khurram s]

Hi

@Lena 

Does that mean if the employer does not hire anyone or Me (freelancer) and My connects will be refunded or they will be refunded for all freelancers who applied for that job?