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Payoneer Prepaid Mastercard Concerns

nkosoyan
Active Member
Ninel K Member Since: Jun 22, 2015
221 of 240

Hi Vladimir,

Could you please review and consider other payment methdos? I see 3 other methods in my account:

1: Paypal- doesn't work with Armenia

2: Wire Transfer (USD)- fee is too high

3: Direct to U.S. Bank (USD)-can the resident of Armenia open a bank account in US?

 

Payoneer informed that we can withdraw the current balance but they don't sure for future funds. I used Skrill in the past and it was great. Later, Upwork terminated their services. As you see here, in Armenia the only method that works for us is Payoneer but I have no idea how things will go

 

Thank you

vladag
Community Manager
Vladimir G Community Manager Member Since: Oct 31, 2014
222 of 240

Hi Ninel,

 

Thanks for the question. I understand the inconvenience of using some of the payment options available on your account. We frequently review the payment and billing options we give our users, but are not planning to add new ones at this time.

Untitled
maxifrini
Active Member
Maximiliano F Member Since: Mar 1, 2019
223 of 240
I just finished chatting with a Payoneer representative and he told me that the cards will became active again, to use with the new deposited funds (even though in the official email they sent, they say the opposite).

Fingers crossed
mitja123
Active Member
Tamara J Member Since: Jun 30, 2020
224 of 240
Did he give you any estimated time of that action? I read somewhere Payoneer stated officially that, that action will not be allowed until new cards arrive.
maxifrini
Active Member
Maximiliano F Member Since: Mar 1, 2019
225 of 240
No he didn't, and I read the same as you, but he assured me that the 'old' cards would be fully functional again.
I'm not sure I trust the information, though.

He also said that it is now possible to request new cards for replacement, lost or stolen
mitja123
Active Member
Tamara J Member Since: Jun 30, 2020
226 of 240
That's great news if it's accurate. Thanks for sharing!
petra_r
Community Guru
Petra R Member Since: Aug 3, 2011
227 of 240

Maximiliano F wrote:
No he didn't, and I read the same as you, but he assured me that the 'old' cards would be fully functional again.

This is the opposite of what I was told by another Payoneer rep.

 


Maximiliano F wrote:
He also said that it is now possible to request new cards for replacement, lost or stolen

But those new cards would be the same as the old cards... so still no way to use money on the Payoneer balance via the card

abinadab-agbo
Community Guru
Abinadab A Member Since: Sep 26, 2016
228 of 240

It's not your fault.

Payoneer has been inconsistent in their responses and seems to give whatever reply seems expedient at the time.

The backpedal on their statements a lot.

For instance, the other day they were like, while the FCA looks into things, they are not waiting, they are ASAP making arrangements to transition to a new card issuer based in Europe.

 

Now they are no longer talking about that, instead saying they "are gradually transitioning to delivering funds to your prepaid card, giving you the full set of card usage options". The same Wirecard.

They also backpedaled from July 6 to July 2.

 

They made it look like it takes that long to "restart" their services but no, it is a deliberate delay to avoid mass withdrawals which will happen anyways.

 

Did anyone also notice they made the statement they will guarantee all our funds only after it was clear the FCA had seen good signs on the case?

Stunts.

jackson_natalie_
Active Member
Natalie J Member Since: Apr 23, 2015
229 of 240

I loaded my pay last night to Payoneer because they sent me notices in both my email and the Payoneer inbox assuring that the cards are full operational again and we are now able to withdraw the money at  the ATMs; this was UNTRUE!

 

Their messages are contradictory and misleading. PayPal does not work for all countries and bank transfers are very expensive and sometimes takes days to clear.  At this point I no longer trust using them and hopefully UpWork will look for alternative payment methods that offer speedy access to our funds and actually care about their customers wellbeing and not just making money off of us. 

 

 

 

 

nkosoyan
Active Member
Ninel K Member Since: Jun 22, 2015
230 of 240
Let's hope everything will be ok
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