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Payoneer Prepaid Mastercard Concerns

Active Member
Saad R Member Since: Jun 26, 2020
11 of 240

All my earnings were withdrawn automatiaclly on 24th on now it is more than 2 days that they are not being processed by Payoneer. 

Can you reverse the transaction back to Escrow, I can use direct bank transfer instead.

this is getting worrysome, please guide.

Active Member
Milan K Member Since: Oct 22, 2015
12 of 240

Here's some info from Payoneer's customer support (taken from a twitter thread)



**Edited for Community Guidelines**

Active Member
Dalia A Member Since: Dec 19, 2015
13 of 240

I also suggest postponing the quarterly automatic release of funds which is due on June 29th, for one week or more to allow time for adding new payment methods.

Example: I've added a bank account as a new payment method instead of payoneer but that will only take effect after 3 day (June 30th).

Active Member
Dalia A Member Since: Dec 19, 2015
14 of 240

This worked. Thank you.

Active Member
Umer A Member Since: Mar 19, 2020
15 of 240


I want to withdraw my payment through payoneer on upwork.

I don't have payoneer card. Will withdrawing through payoneer works same as before?

Also, I had some balance in payoneer and I withdraw it using the same medium yesterday and it worked fine.

Active Member
Roman N Member Since: Mar 14, 2018
16 of 240

Waiting for an official statement from Upwork.

Community Guru
Petra R Member Since: Aug 3, 2011
17 of 240

Roman N wrote:

Waiting for an official statement from Upwork.

There isn't anything Upwork can do about it. It's Payoneer who need to fix it.


Active Member
Roman N Member Since: Mar 14, 2018
18 of 240

There are other systems like Payoneer, but Upwork supports only one of them. (Paypal is not working in my country)

Maybe it's time to add alternatives.

Active Member
Sumeet K Member Since: Jun 27, 2020
19 of 240

You can add local bank account.

Active Member
Milorad M Member Since: Jun 26, 2020
20 of 240

I wouldn't say that anyone expects from Upwork to solve any issues with Payoneer's service but to provide an official statement regarding the situation given that they have a contract with them and provide their services through Payoneer. Also, alternatives would probably be worth exploring.