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Requested design updates to the Upwork Desktop App

Lena E Moderator Member Since: Apr 7, 2015
1 of 97

We’ve made several improvements to the Upwork Desktop app to help you stay organized and provide more insight into the Time Tracker’s processes by displaying more notifications about what the app is doing on the backend. Let us know if you have any questions on the updates below.


Time Tracker Layout and Settings-


  • “Time today” - shows billable time tracked in your local time zone, not in UTC. However, “Time this week” still shows the weekly billable time in UTC because our weekly billing is calculated in the UTC time zone.
  • There is a connection status above the ON/OFF toggle informing you if the Time Tracker is online or offline.
  • We removed the elapsed timer which increased each minute, and replaced it with a timer which increases in 10 minute intervals after a screen capture is taken and the time is registered as billable.


  • At top of the time tracker, we are now showing the contract name, contact person and client company.
  • Because your time tracked is now showing in your local time on the main page, when a new billing week is approaching (in UTC) and after a new billing week has started, we are showing a notification to avoid confusion.



Improvements in offline tracking:


  • If the app loses connection with the server, the app will now display a notification on the screen until you dismiss it or until the connection is back.



  • When you’re approaching the caching limit, you will see a notification.


  • And once the app is back online, we show a notification and start uploading the cached screen captures.


Ace Contributor
Miloš B Member Since: Nov 17, 2015
2 of 97

What is your impression regarding new time tracker looks?

Mine is not so positive, for example I don't like the fact that we can't see time spent in ongoing session, only "today" and "this week".  Also, I prefer the old design.

I'd like to suggest to bring back this feature and would like to know what other freelancers think of new update.

Community Guru
Petra R Member Since: Aug 3, 2011
3 of 97

@Miloš B wrote:

What is your impression regarding new time tracker looks?

 To be honest I don't care. As long as it tracks my time and I get paid it can look however it wants.


Community Guru
Mary W Member Since: Nov 10, 2014
4 of 97

As Ii stated in another thread, mine no longer automatically starts when I boot up  my computer.  Valeria replied that another update is coming in the next few days to fix some bugs.

Ace Contributor
April B Member Since: Jun 23, 2015
5 of 97

same, I preferred to track sessions

Community Guru
Will L Member Since: Jul 9, 2015
6 of 97

I have never liked TimeTracker's loose time tracking, so I always also keep track of exact time worked using Toggl and compare the two at the end of each work week.

Active Member
Kimberly T Member Since: Apr 27, 2016
7 of 97

That's a good idea - I may have to renew my cancelled toggl account! I find this new tracker frustrating and I have always suspected losing small amounts of time logged, here and there, but could never be 100% certain. Thanks for bringing that up, Will.

Ace Contributor
Joanne Renee D Member Since: Mar 26, 2018
8 of 97

I deleted mine. It was choking my computer speed even when not using it.

Active Member
David M Member Since: Jun 26, 2017
9 of 97

OSX Sierra

My Upwork app auto updated today and that's when the problems started. Even though I am online it says it cannot connect, it says it is offline but still tracking, yet it hasn't updated the hours worked since starting, and hasn't taken a screenshot for over three hours. Then, as I was writing this, it took a screenshot which I didn't want on my project but clicking the delete button in the popup did nothing, and I had to go into work diary to delete it.


So right now, I am completely unimpressed but windows opening in the same position, something that almost all other apps do by default, I would just like this app to track my time, you know, what it is supposed to do and did before it updated itself.


Anyone else having issues?

Community Guru
Petra R Member Since: Aug 3, 2011
10 of 97

Well, now I've seen it I hate it.


It is causing all sorts of trouble in the team I am managing because it no longer shows current session and we require certain tracking behaviour which is now really hard to access for the freelancers.


It's universally hated in my team and creating issues.


I assume you didn't ask your biggest Enterprise clients what they thought of this, did you?


Why do you guys break stuff that was working and not fix stuff that is broken instead?