Our site is back online. Thank you for your understanding and patience.
If you are experiencing any issues with the Desktop App, please try restarting the app by selecting your name at the bottom of the App window > Settings > Advance > "Restart" button. Don't use the "Clear cache and restart" button but only the "Restart" button.
If your cached time has already uploaded to your Work Diary, but you're having issues opening the app and tracking time going forward, you may need to reinstall the app. Note that by following these steps you will lose all preferences, user settings, saved credentials and any un-uploaded time cache.
1. Uninstall the Desktop App
2. Depending of your operating system go to the location listed below and locate the "Upwork" folder:
Mac: Navigate to Go > Go to Folder > Upwork > ~/Library/Application Support/Upwork/Upwork
3. Delete the folder.
4. Restart your computer.
5. Download and reinstall the latest version of the Desktop app. Chose 64 bit-beta if using Windows OS.
6. Launch the app again and log in.
We occasionally schedule site maintenance to upgrade our systems in order to improve site speed and stability. When this happens, downtime occurs where different areas and services across our apps and website will be limited. Because of this, we do our best to schedule maintenance outside peak usage hours when it’s least disruptive for you and your business.
Here’s how to prepare for upcoming downtimes:
(Hourly Contract) Log into your Upwork Desktop App (Time Tracker) before the downtime
You must be logged into the Upwork Desktop app before the site downtime if you intend to do hourly-contract work during the maintenance period. Otherwise, you will receive an error when logging in while the site is down. Remaining signed into the Upwork Desktop App will allow you to continue logging hours with the Time Tracker even during downtime. The tracker works offline by caching or storing logged time on your computer for up to 12 hours. It then automatically uploads it to your Work Diary once Upwork is back online, and our services are fully functional again.
You will always be able to do work for fixed-price contracts, during downtime. However, downtime may affect your ability to submit work or access messages.
Communicate and plan ahead
Suppose you become aware of upcoming site maintenance that may impact essential deadlines or communication with a client. In that case, you may want to bring it up with your client to make them aware and plan together.
You can also set a reminder to log into the Upwork Desktop App before downtime begins. Alternatively, you could speak with your client about enabling manual time on your hourly-contract. Once enabled, you will be able to work through downtime by adding manual time to your hourly-contract.
Keep an eye out for communication from us
Before and during scheduled site maintenance, there will be an alert message on the Help center and on our Community forums indicating the downtime period (UTC timezone).
You can always be informed by subscribing to our direct notifications on the Status page: status.upwork.com. The Status page has real-time updates on the functionality of our different services. You can visit this page whenever you want to confirm the status of any Upwork service. That is how we will notify you.
We encourage you to evaluate how any highlighted maintenance may impact your work, considering the time it is scheduled for.
Frequently Asked Questions:
How do I Iog time during the downtime?
There are two ways you can capture your time worked during downtime:
1. You can log time with the desktop app if you were able to sign in before the downtime started at 16:00 UTC. Be sure to remain logged in until after the downtime is over. You don’t have to keep tracking time, just keep our desktop app open.
2. If downtime has started, you can ask your client to enable manual time for you.
I missed signing into the Upwork desktop app in time, what do I do?
If you haven’t already, please reach out to your client to let them know and see if they would like to enable manual time for you.
My freelancer reached out to tell me they didn’t log in to track their time before the site downtime. What should we do?
You may wish to discuss allowing them to add manual hours during the downtime so work on your project can continue. To learn more about manual time, click here.
As a freelancer, what should I expect during this downtime?
During this time, you won’t be able to log into Upwork.com, Upwork’s mobile apps, or access other areas on Upwork. If you want to log time via Time Tracker during the site downtime, please make sure you are logged into the app before 16:00 UTC and remain logged in until after the system upgrades are complete. You don’t have to keep tracking time, just keep our desktop app open.
As a client, what should I expect during this downtime?
During this time, you won’t be able to log into Upwork.com, Upwork’s mobile apps, or access other areas of Upwork. If you have an hourly contract with a freelancer and you have asked that they track their time with our desktop app, they will not be able to do so unless they logged in prior to the site downtime. As a result, they may reach out to you to discuss adding manual time.
How do I contact my client or freelancer if the site is down and I can’t use Upwork Messages?
If you have a way to contact your existing client(s) outside of Upwork, you can provide any needed project updates that way. We have also notified those with active contracts –– clients, agencies and freelancers –– about this site downtime.
Will I see new features and visible changes on Upwork.com after this downtime?
This downtime is to improve our site speed and stability. While you won’t notice any immediate changes after, the update will allow us to continue to enhance and improve our site in the future.