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Re: Testing a Change to Job Feeds & Search Results to Support Top Rated Freelancers

Community Guru
Isabelle Anne A Member Since: May 19, 2014
91 of 220

@Baris A wrote:

 

I think, like you, I am not one of the high earners. At the moment I earn enough. I don't think stating that is an insult so no bad feelings Isabelle AA. Giving no free connects would get rid of lots of wannabe freelancers as well as generic applications. It might even increase the number of quality clients. I have the potential but holding myself back in a lot of threads; you can be sure about it. That was not me trying to stir trouble.

 

Some fixed fee on the other hand (yes I know $500 is too high)would help form a high tier. On March and April I paid $499 in fees which makes $250 per month. It is lower after that along with my earnings but if there was a fixed fee to be paid at the start of every month I would try to see how it goes. That also was not an attempt to stir trouble. Just wanted to clarify.


The issue I have is that you are suggesting extreme changes that Upwork is crazy enough to implement. Absolutely no free connects is grossly unfair, even to newbies (everyone was a newbie once - we all need a chance). And you paying about $500 in fees over 2 months does not justify or explain why you would suggest charging freelancers $500 each month. (How does that make any sense? That would absolutely kill the business of freelancers charging at our level or lower.)

 

I am just as fed up with robo bidders, scammers and cheap jobs/clients, but I draw the line at paying for connects and/or paying Upwork a high fixed fee each month. I mean come on, isn't that what the 10-20% fees that we pay through our contracts are for?

 

What's wrong with a compromise like others have sensibly suggested: reducing connect for newbies and non-TRs, or something similar?

Community Guru
Rene K Member Since: Jul 10, 2014
92 of 220

At least this new initiative of Upwork has one merit. Now when I open my job feed in the evening, I see the jobs that really no one wants. They are still here. Everything else has gone.

 

😀

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"Where darkness shines like dazzling light"   —William Ashbless
Community Guru
Amanda F Member Since: Aug 8, 2015
93 of 220

I disagree Baris. I am top rated here and I am very selective about the projects I bid on and I only bid on things that I know I can do and that is within the fixed price/hourly rate I want. I also pay for membership here too for the extra connects even though I don't use them entirely. Why? Because I do have a lot of competition on here and if I need to bid more to get what I want here per month I do so. The freelancers that are messing up the system are the robo bidders and people who have no clue how to bid correctly. It is especially bad with the fake users who claim to be from somewhere else, some of which are pretending to be from the USA when they are not. So the top rated freelancers who do actually work hard are the ones getting penalized (IE: US only jobs, this ridiculous "perk", etc.) 

 

You would think that upworks would reward the top rated freelancers who are doing things right, but the top rated status feels like it isn't worth too much. I need connects to bid. I put in good proposals and get compliments from clients telling me it stood out because it wasn't a cookie cutter response. Maybe if more freelancers did their work right and also gave good proposals clients wouldn't be so confused.

 

How about the UI/UX of the clients dashboard where they select from freelancers? I am not a client, and not sure if I am looking at the correct screenshot of how the client sees the page, but there are not a lot of filters for them to pick from, and to have to go through 100 proposals and click the X to hide each person seems tedious, even with 20 or less proposals. The reason the X(hide) seems tedious because it drops down and has all these options "not quite right" "hide" "poor work history comments", etc. It needs to be made much more simple than that. No one wants to go through that dropdown everytime they want to hide someone I am sure. It isn't simple enough, and they have to do it everytime they don't like a proposal! Why not just click the X and have it hide, and then it goes into a pile of hide rather than have this big dropdown with useless selections? Why so many options? I have to say th shortlist button is good there, but that hide dropdown is complex! I feel that is a big issue on user experience. Maybe instead it could just be clicked and instantly hide the freelancers they don't want, and then they can go to the hide page to select the reasons if they feel they want to do so. This should be tested first before testing a "perk" of taking down jobs when so many top rated freelancers are selected. 

 

Also, if clients experience what I do on mobile devices they must be drove crazy. It never loads.

 

This is what I am referring to btw for the hide button at 0:46: 

https://www.youtube.com/watch?v=2znAgUut-OU

Community Guru
Maria C Member Since: Jul 9, 2015
94 of 220

Really?

 

But effective freelancers have things to do and can't spend the entire day checking the listings. Good clients might only get robo-bidder proposals. 

 

Why don't you just select more carefully the new entrants? (but please, don't use your talent specialists for this task).

 

You can aslo reduce the number of connects or tighten up the requirements to be a TR freelancer (but in return give real perks to these freelancers).  Not sure what to do with low paying gigs, like $5 or so, but perhaps they shouldn't qualify for JSS. 

Community Guru
Wendy C Member Since: Aug 24, 2015
95 of 220

I find it 'interesting' that Lena posted the notification July 2, 2018  07:29:29 AM  - there are now 9 pages of comments of which 99.9% are pointing out major problems with this 'initiative' and six days later there is not one word from a moderator.

 

So much for Upwork being interested in our feedback ...

Community Guru
Baris A Member Since: Mar 15, 2017
96 of 220

@Wendy C wrote:

I find it 'interesting' that Lena posted the notification July 2, 2018  07:29:29 AM  - there are now 9 pages of comments of which 99.9% are pointing out major problems with this 'initiative' and six days later there is not one word from a moderator.

 

So much for Upwork being interested in our feedback ...


They are waiting for us to agree on something, then they will implement it.

Highlighted
Community Guru
Rene K Member Since: Jul 10, 2014
97 of 220

This thread is certainly monitored by management and they are probably mulling over an answer.

 

They have something we don't: the data.

 

They'll see if this new initiative makes them more money and if it makes clients happier. If it does, they won't change a thing. If it doesn't, they will find something else, maybe something already suggested here, I don't know.

 

Note that what makes them money is not necessarily what makes me money. Or you.

Upwork's and our interests may intersect, but they don't systematically.

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"Where darkness shines like dazzling light"   —William Ashbless
Community Guru
Wendy C Member Since: Aug 24, 2015
98 of 220

I'm hopeful that is the case, Rene.  

 

My bet is that every person responding on this thread is in agreement about:

1. Making it easier for buyers by eliminating spam and robo-bids

2. Eliminating the consistent issues with completely incompetent freelancers

3. Decreasing the unjustified cheap jobs* as they cost too much for U. to service

 * jobs that are listed at ludicrous low rates; not an honest 10 minute change.

 

Ergo, we would like to see these issues addressed as much as management would.  But, like others, I do feel that management should take the suggestions given as more efficient and effective ways to bring about the shared goals.

 

 

Community Guru
Amanda F Member Since: Aug 8, 2015
99 of 220

I second everything Wendy said but would also like to add what I mentioned on the last page, that the hide X button for clients to hide a proposal from view should not be a dropdown that has all these useless options. The client should be able to just hit the X and have the proposal hidden. Having so many options when trying to hide a proposal makes it that much more difficult for a client to sort through it. It's just an opinion, but I am thinking from their perspective because having to click that and have to select one of those options each time would be time consuming and tedious. Those proposals will go under hidden like they do now and they can have the option to restore from there and to select any reason if they want to add it. 

Community Guru
Rene K Member Since: Jul 10, 2014
100 of 220

@Amanda F wrote:

I second everything Wendy said but would also like to add what I mentioned on the last page, that the hide X button for clients to hide a proposal from view should not be a dropdown 


I don't have any hiring jobs right now, but if my memory serves me well, there is a shortlist and an archive button on each proposal. Filtering proposals is a one-click operation.

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"Where darkness shines like dazzling light"   —William Ashbless
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