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Verification video call (very frustrated atm)

ahkwesasne
Active Member
Ruhollah E Member Since: May 22, 2017
2491 of 3,266

Hi,

 

I am absolutely disappointed and frustrated with how Help Center representatives are complying with my request. This is the third time I am writing about the issue on this forum, I hope I will not get forwarded to Help Center representatives again!

I doubt that there are real people representing as Help Center team, AI robot representatives I would assume they are because they never actually check what has been going on in the 2 week communication that I had with Help Center through email.

Every single time a new representative reply as they have zero clue as what the real issue is, and I have to retell and re-explain the whole story every flipping time, which at the end leads to nowhere.

Here is the problem I am dealing with:

I am being asked to chat with an agent online through Help Center website but the problem is when I try to sign in at support.upwork.com/hc it takes only a few seconds until I get automatically redirected to https://www.upwork.com/ab/find-work/?kind=error&message=Invalid%20data%20from%20remote%20sign-in%20m... .

I have tried different browsers (chrome, mozilla, MS Edge) and operation systems(Android, MS Windows 10), clearing history and browsing datas,… but again, no desirable outcome. I have never been able to chat with an agent due to this issue.

And the Help Center representatives in no God’s universe are helping me with “we apologize for the inconvenience, please chat with an agent first, we are able to assist you 24/7 …”.

I work on Upwork pretty regularly, there was a solid reason for me and my client in choosing Upwork, it is in my expectation to get an actual assist with the issue as soon as possible, as I will need to cash out within a few days.

 

Kind regards,

Rohullah Etemadi

 

P.S. I also could provide scanned legal identification for the verification, if that works.

 

vladag
Community Manager
Vladimir G Community Manager Member Since: Oct 31, 2014
2492 of 3,266

Hi Rohullah,

 

I'll ask our Technical team to take a look, follow up with you directly with more information and make sure you can access the links and verify your profile. We apologize for the inconvenience.

Untitled
liwanagjorence
Active Member
Jorence L Member Since: Aug 15, 2017
2493 of 3,266

Hi,

I am having the same issue with you.
I think the verification link is broken.

Hope they can fix this immediately.

liwanagjorence
Active Member
Jorence L Member Since: Aug 15, 2017
2494 of 3,266

Hi,

I am trying to verify my account as requested by upwork help center.
But this link isn't working, it is broken or do have some bugs I guess.

https://support.upwork.com/hc/en-us?action=verify-profile

It shows no Chat button, can't proceed to video chat verification.

I cleared the cookies and caches and tried it on different browser, but it ain't solved my problem.
Hope you can help me with this.

Thanks,
Joe

kochubei_valeria
Community Manager
Valeria K Community Manager Member Since: Mar 6, 2014
2495 of 3,266

Jorence,

 

Please, make sure you are logged into your account on Help Center page and see your name in the upper right corner. Also, make sure your browser doesn't have any pop-up blockers enabled at the moment. You should see this pop-up when you follow the link:

 

Screenshot_28.png

 

If you continue having problems accessing the link, please reply directly to the notification ticket the team sent you.

 

Thanks!

~ Valeria
Upwork
hilltechnology
Ace Contributor
Joshua C Member Since: Aug 11, 2017
2496 of 3,266

Go to Chrome and look for open incognito window.

 

First open upwork and then sign into upwork.

 

then open your email - then click on your link Smiley Happy 

versailles
Community Guru
Rene K Member Since: Jul 10, 2014
2497 of 3,266

Hey Hill T. from Nashville, thank you for posting here in the community. Most appreciated.

 

Makes everybody's work easier.

-----------
"Where darkness shines like dazzling light"   —William Ashbless
lysis10
Community Guru
Jennifer M Member Since: May 17, 2015
2498 of 3,266

How do these profiles get approved? Seriously?

lesterb22
Community Leader
Lester B Member Since: Sep 22, 2018
2499 of 3,266

"To avoid additional account restrictions, you must complete your identity verification video call with Upwork. You can initiate this call by chatting with an agent here."

 

So this suddenly appeared on my profile I dont know what happen It just appears like that. What does it mean ? What iwht the restrictions?

aocumen
Moderator
Avery O Moderator Member Since: Nov 23, 2015
2500 of 3,266

Hi Lester, 

This type of identity verification is slowly being rolled out to all users of the Upwork platform. Please know that this is only a request to verify your identity. Once you've completed the verification process, the temporary limitation to your account will be lifted. 


~ Avery
Upwork
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