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Re: Verification video call (very frustrated atm)

Vladimir G Moderator Member Since: Oct 31, 2014
2441 of 2,749

Hi Rohullah,


I'll ask our Technical team to take a look, follow up with you directly with more information and make sure you can access the links and verify your profile. We apologize for the inconvenience.

Active Member
Jorence L Member Since: Aug 15, 2017
2442 of 2,749


I am having the same issue with you.
I think the verification link is broken.

Hope they can fix this immediately.

Active Member
Jorence L Member Since: Aug 15, 2017
2443 of 2,749


I am trying to verify my account as requested by upwork help center.
But this link isn't working, it is broken or do have some bugs I guess.

It shows no Chat button, can't proceed to video chat verification.

I cleared the cookies and caches and tried it on different browser, but it ain't solved my problem.
Hope you can help me with this.


Valeria K Moderator Member Since: Mar 6, 2014
2444 of 2,749



Please, make sure you are logged into your account on Help Center page and see your name in the upper right corner. Also, make sure your browser doesn't have any pop-up blockers enabled at the moment. You should see this pop-up when you follow the link:




If you continue having problems accessing the link, please reply directly to the notification ticket the team sent you.



~ Valeria
Ace Contributor
Joshua C Member Since: Aug 11, 2017
2445 of 2,749

Go to Chrome and look for open incognito window.


First open upwork and then sign into upwork.


then open your email - then click on your link Smiley Happy 

Community Guru
Rene K Member Since: Jul 10, 2014
2446 of 2,749

Hey Hill T. from Nashville, thank you for posting here in the community. Most appreciated.


Makes everybody's work easier.

"Where darkness shines like dazzling light"   —William Ashbless
Community Guru
Jennifer M Member Since: May 17, 2015
2447 of 2,749

How do these profiles get approved? Seriously?

Community Leader
Lester B Member Since: Sep 22, 2018
2448 of 2,749

"To avoid additional account restrictions, you must complete your identity verification video call with Upwork. You can initiate this call by chatting with an agent here."


So this suddenly appeared on my profile I dont know what happen It just appears like that. What does it mean ? What iwht the restrictions?

Avery O Moderator Member Since: Nov 23, 2015
2449 of 2,749

Hi Lester, 

This type of identity verification is slowly being rolled out to all users of the Upwork platform. Please know that this is only a request to verify your identity. Once you've completed the verification process, the temporary limitation to your account will be lifted. 

Community Leader
Lester B Member Since: Sep 22, 2018
2450 of 2,749
Thank you