Verification video call (very frustrated atm)

[Vladimir G]

Hi Rohullah,

I'll ask our Technical team to take a look, follow up with you directly with more information and make sure you can access the links and verify your profile. We apologize for the inconvenience.

[Jorence L]

Hi,

I am having the same issue with you.
I think the verification link is broken.

Hope they can fix this immediately.

[Jorence L]

Hi,

I am trying to verify my account as requested by upwork help center.
But this link isn't working, it is broken or do have some bugs I guess.

https://support.upwork.com/hc/en-us?action=verify-profile

It shows no Chat button, can't proceed to video chat verification.

I cleared the cookies and caches and tried it on different browser, but it ain't solved my problem.
Hope you can help me with this.

Thanks,
Joe

[Valeria K]

Jorence,

Please, make sure you are logged into your account on Help Center page and see your name in the upper right corner. Also, make sure your browser doesn't have any pop-up blockers enabled at the moment. You should see this pop-up when you follow the link:

If you continue having problems accessing the link, please reply directly to the notification ticket the team sent you.

Thanks!

[Joshua C]

Go to Chrome and look for open incognito window.

First open upwork and then sign into upwork.

then open your email - then click on your link  

[Rene K]

Hey Hill T. from Nashville, thank you for posting here in the community. Most appreciated.

Makes everybody's work easier.

[Jennifer M]

How do these profiles get approved? Seriously?

[Lester B]

"To avoid additional account restrictions, you must complete your identity verification video call with Upwork. You can initiate this call by chatting with an agent here."

So this suddenly appeared on my profile I dont know what happen It just appears like that. What does it mean ? What iwht the restrictions?

[Avery O]

Hi Lester, 

This type of identity verification is slowly being rolled out to all users of the Upwork platform. Please know that this is only a request to verify your identity. Once you've completed the verification process, the temporary limitation to your account will be lifted. 

[Lester B]

Thank you