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Re: Verification video call (very frustrated atm)

Active Member
Ruhollah E Member Since: May 22, 2017
2431 of 2,625

Hi,

 

I am absolutely disappointed and frustrated with how Help Center representatives are complying with my request. This is the third time I am writing about the issue on this forum, I hope I will not get forwarded to Help Center representatives again!

I doubt that there are real people representing as Help Center team, AI robot representatives I would assume they are because they never actually check what has been going on in the 2 week communication that I had with Help Center through email.

Every single time a new representative reply as they have zero clue as what the real issue is, and I have to retell and re-explain the whole story every flipping time, which at the end leads to nowhere.

Here is the problem I am dealing with:

I am being asked to chat with an agent online through Help Center website but the problem is when I try to sign in at support.upwork.com/hc it takes only a few seconds until I get automatically redirected to https://www.upwork.com/ab/find-work/?kind=error&message=Invalid%20data%20from%20remote%20sign-in%20m... .

I have tried different browsers (chrome, mozilla, MS Edge) and operation systems(Android, MS Windows 10), clearing history and browsing datas,… but again, no desirable outcome. I have never been able to chat with an agent due to this issue.

And the Help Center representatives in no God’s universe are helping me with “we apologize for the inconvenience, please chat with an agent first, we are able to assist you 24/7 …”.

I work on Upwork pretty regularly, there was a solid reason for me and my client in choosing Upwork, it is in my expectation to get an actual assist with the issue as soon as possible, as I will need to cash out within a few days.

 

Kind regards,

Rohullah Etemadi

 

P.S. I also could provide scanned legal identification for the verification, if that works.

 

Moderator
Vladimir G Moderator Member Since: Oct 31, 2014
2432 of 2,625

Hi Rohullah,

 

I'll ask our Technical team to take a look, follow up with you directly with more information and make sure you can access the links and verify your profile. We apologize for the inconvenience.

Highlighted
Active Member
Jorence L Member Since: Aug 15, 2017
2433 of 2,625

Hi,

I am having the same issue with you.
I think the verification link is broken.

Hope they can fix this immediately.

Active Member
Jorence L Member Since: Aug 15, 2017
2434 of 2,625

Hi,

I am trying to verify my account as requested by upwork help center.
But this link isn't working, it is broken or do have some bugs I guess.

https://support.upwork.com/hc/en-us?action=verify-profile

It shows no Chat button, can't proceed to video chat verification.

I cleared the cookies and caches and tried it on different browser, but it ain't solved my problem.
Hope you can help me with this.

Thanks,
Joe

Moderator
Valeria K Moderator Member Since: Mar 6, 2014
2435 of 2,625

Jorence,

 

Please, make sure you are logged into your account on Help Center page and see your name in the upper right corner. Also, make sure your browser doesn't have any pop-up blockers enabled at the moment. You should see this pop-up when you follow the link:

 

Screenshot_28.png

 

If you continue having problems accessing the link, please reply directly to the notification ticket the team sent you.

 

Thanks!

~ Valeria
Untitled
Ace Contributor
Joshua C Member Since: Aug 11, 2017
2436 of 2,625

Go to Chrome and look for open incognito window.

 

First open upwork and then sign into upwork.

 

then open your email - then click on your link Smiley Happy 

Community Guru
Rene K Member Since: Jul 10, 2014
2437 of 2,625

Hey Hill T. from Nashville, thank you for posting here in the community. Most appreciated.

 

Makes everybody's work easier.

-----------
"Where darkness shines like dazzling light"   —William Ashbless
Community Guru
Jennifer M Member Since: May 17, 2015
2438 of 2,625

How do these profiles get approved? Seriously?

Community Guru
Janean L Member Since: Apr 6, 2016
2439 of 2,625

Hey, Hill T. -- You should check out a website that I will be happy to send to you if you pm me. Some dental site in the UK is using your photo and claiming that it is the picture of an English dentist. Rotten of them.

 

ETA:  Hill, you have one of the most impressive educational backgrounds I have ever noticed. I see that you simultaneously earned a Master's Degree at Harvard, a Doctorate at M.I.T., and a B.A. at Katherine Gibbs. (I assume that you mean KathArine Gibbs, right?) How did you manage acceptance at Harvard and M.I.T. without having yet earned the B.A, -- let alone with a B.A. from a diploma mill like Katharine Gibbs? WOW! Your essays and interviews must have been spectacular. Way to go!

Active Member
Ruhollah E Member Since: May 22, 2017
2440 of 2,625

It totally worked!!

 

Thanks! Much appreciated! You are an awesome person!